Jessika L. Morales
Landisville,PA
Summary
Resourceful Technical Customer Support Specialist known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, technical communication, and issue resolution management. Excel in problem-solving, adaptability, and empathy, ensuring customer satisfaction and support success.
Overview
17
17
years of professional experience
Work History
Technical Customer Support Specialist
Brinks Home Security
Lancaster, USA
01.2018 - Current
- Served as part of a team on the front lines of corporate customer needs
- Answering inbound phone calls from customers and de escalating any issues
- Providing advanced technical support via the phone
- Making outbound calls to customers and various internal departments, as needed
- Assisting customers with their Security, Fire, Access Control, and Home Automation systems by providing help with billing, contract, technical support, alarm monitoring and other issues, utilizing two main platforms
- Working with various departments within the company to resolve customer issues
- Identifying potential sales opportunities
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Nanny
ALEX HARTZLER
Harrisburg, USA
07.2014 - 01.2018
- Feeding, meal preparation, changing, bathing, maintaining a safe environment, cleaning
- Accompanied child to activities, play dates
- Developed and engaged in age appropriate activities, traveled with family to provide childcare
- House work, changing of sheets, organizing, dishes, laundry, taking out trash, sweeping, vacuuming
- Personal assistant duties, delivered mail when away, picked up packages that were shipped, dry cleaning
- Assisted children with daily activities, such as dressing, bathing, and feeding.
- Monitored the children's playtime to ensure safety and wellbeing.
- Planned age-appropriate activities to help foster physical, mental, and emotional development.
Nanny
NANNY CARE
Lancaster, USA
12.2008 - 07.2014
- Feeding, meal preparation, changing, bathing, maintaining a safe environment, cleaning
- Accompanied children to activities school drop off/pick up, doctors appointments, play dates
- Developed and engaged in age appropriate activities, traveled with family to provide childcare
- Light house work related to childcare - dishes, laundry, changing sheets, grocery shopping
Administrative Assistant
INTEGRATED SYSTEM AND CONTROLS
Marietta, USA
12.2007 - 12.2008
- Performed administrative and office support
- Word Processing
- Filing/faxing
- Maintained company turn over books
- Data Entry
- Computer Skills
- Microsoft Office: Word, Excel, Security Trax, Sedona, Outlook; Internet research
Education
Certificate - Diagnostic Ultrasound
SANDFORD BROWN INSTITUTE
White Plains, NYAssociates Degree - Business Administration
YORK TECHNICAL INSTITUTE
York, PASkills
- Customer service
- Leadership
- Quick learner
- Multitasker
- Hardware knowledge
- Technical Support
- Microsoft Outlook
Educationcertifications
- SANDFORD BROWN INSTITUTE, White Plains, NY, Certificate in Diagnostic Ultrasound
- YORK TECHNICAL INSTITUTE, York, PA, Associates Degree in Business Administration
Languages
Spanish
Professional
Timeline
Technical Customer Support Specialist
Brinks Home Security
01.2018 - Current
Nanny
ALEX HARTZLER
07.2014 - 01.2018
Nanny
NANNY CARE
12.2008 - 07.2014
Administrative Assistant
INTEGRATED SYSTEM AND CONTROLS
12.2007 - 12.2008
Certificate - Diagnostic Ultrasound
SANDFORD BROWN INSTITUTE
Associates Degree - Business Administration
YORK TECHNICAL INSTITUTE