Jessika Myers
Mesquite
Summary
Dynamic professional with experience at Walmart, excelling in customer service and conflict resolution. Proven ability to enhance customer satisfaction through active listening and problem resolution. Skilled in classroom organization and supporting learning disabilities, fostering a positive environment. Committed to delivering results and maintaining high standards in fast-paced settings.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Paraprofessional Substitute
Mesquite ISD
08.2020 - Current
- Improved classroom management by consistently enforcing rules and maintaining a structured environment.
- Assisted lead teachers in preparing materials for instructional use, streamlining daily tasks while promoting efficiency.
- Contributed to a safe learning environment, monitoring students during non-instructional times and addressing any concerns or issues promptly.
- Assisted in the implementation of behavior management strategies, reducing disruptions and fostering a positive learning atmosphere.
Delivery Driver
Uber Eats
05.2019 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Customer Service Representative
Walmart
07.2018 - 08.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Education
High School Diploma -
Mabank High School
Mabank, TX05-2008
Skills
- Respectfulness
- Flexibility
- Customer satisfaction measurement
- Classroom organization
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
Timeline
Paraprofessional Substitute
Mesquite ISD
08.2020 - Current
Delivery Driver
Uber Eats
05.2019 - Current
Customer Service Representative
Walmart
07.2018 - 08.2020
High School Diploma -
Mabank High School
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