Jessika Qualls
Elmira,OR
Summary
Highly skilled and dynamic professional with robust communication and computer skills. Adept at thriving in fast-paced environments, demonstrating exceptional attention to detail, resourcefulness, and proactive problem solving. Proven ability to work independently and take initiative while being an effective team player. Strong interpersonal skills with a talent for multi-tasking and seamlessly shifting priorities in ever-changing settings. Experienced in providing immediate, constructive technical feedback in a positive and professional way.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Client Service Specialist I
Roseburg Forest Products
02.2022 - Current
- Proficient with electronic Work order entry and processing using WAM, Oracle JD Edwards Enterprise software
- Uses company high volume phone system to answer customer complaints, or questions about products and orders and locating lumber and its ETA within customer service
- Knowledgeable in GIS and system electrical maps and drawings to restore power in Utility power systems
- Responds to customer sales inquiries promptly and accurately, by scheduling, and dispatching personnel on a daily basis to fulfill customer needs in order to route products to correct mills and or destinations
- Prioritize and prepares daily work schedules of trucking personnel and internal staff to ensure products get to correct destination
- Resolve issues or questions regarding work orders, operates various computer systems by calculating and preparing invoices for billing efficiently
- Document and process product use recommendations
- Maintain Excel spreadsheets with orders and product information
- Managed client accounts with attention to detail, ensuring accurate billing and recordkeeping.
- Embrace ownership of the order fulfillment cycle from order receipt, manufacturing, logistics to A/R processes
- Provide accurate order entry
- Coordinates, schedules, dispatches between the mills and the customers orders and correcting appropriate district orders and the appropriate personnel location
- Assist in ensuring the correct clients are booked in the order file and the orders support the sales team’s strategy/volume allocation.
- Be proactive in monitoring Customer Pick Up’s by reaching out to the customers ensuring timely pick-ups within Roseburg’s guidelines.
- Create and schedule orders and transfer for customers at different mills.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Identified and resolved discrepancies and errors in billable customer accounts.
- Trained new personnel regarding company operations, policies and services.
- Educated customers about billing, payment processing and support policies and procedures.
Office Service Specialist
Roseburg Forest Products
06.2022 - 06.2023
- Managed multi-line phones, handling over 60 calls/day with clients, vendors, and staff
- Welcomed guests and facilitated entry procedures
- Maintained spreadsheets in Word and Excel
- Managed office supplies inventory and ordering
- Ensured proper operation of office equipment and set up appointments with vendors
- Prepared weekly bank deposits and managed Credit card accounts in Concur
- Ordered and planned biweekly treats for the company
- Provided excellent customer service and administrative support
- Coordinated pick-up and delivery of express mail services
- Submitted and coded bills and invoices to the AP department
- Assisted office team members in administrative tasks.
- Helped employees with their monthly expense reports.
- Supported colleagues in daily administrative tasks when needed including data entry or report generation.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Scheduled and coordinated travel arrangements for office staff members.
- Increased customer service success rates by quickly resolving issues.
Kindergarten Teacher
Creswell Christian Childcare Center
08.2021 - 06.2022
- Enhanced classroom management by establishing clear expectations, rules, and routines.
- Increased parent involvement through regular communication, parent-teacher conferences, and workshops.
- Promoted a positive learning environment with the use of collaborative group work and hands-on activities.
- Improved student reading skills by implementing phonics-based instruction and guided reading activities.
- Evaluated student progress regularly through formative assessments to inform instructional decisions.
- Developed strong relationships with families to address any concerns or issues impacting student success.
- Implemented differentiated instruction strategies to meet the diverse learning needs of all students.
- Collaborated with colleagues to share resources, brainstorm ideas, and problem-solve challenges faced in the classroom environment.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
- Promoted learning through play with engaging activities, games and lessons.
- Kept accurate documents about student progress for school and parent records.
Behavioral Instructional Assistant
Fern Ridge School District
02.2018 - 07.2021
- Enhanced student comprehension by utilizing multimedia resources and interactive activities in lesson plans.
- Assisted teachers in developing differentiated instructional strategies, resulting in improved student outcomes.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
- Collaborated with classroom teachers to design engaging lessons that aligned with state standards and curriculum objectives.
- Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.
- Participated in professional development opportunities, staying current on best practices in education and instructional support.
- Communicated regularly with parents regarding their child''s academic performance and any areas requiring additional support or intervention.
- Facilitated small group instruction sessions based on specific skill sets or subject matter, boosting overall student achievement levels.
- Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Assisted in collecting and analyzing data from various assessments to identify trends that informed future instruction planning.
- Participated in parent-teacher conferences, offering insights and suggestions to support student success at home and school.
- Provided support during classes, group lessons, and classroom activities.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
Preschool Teacher
Willamette Christian School
10.2017 - 07.2018
- Developed and implemented behavior management plans.
- Assessed student progress and provided feedback on educational development.
- Developed innovative activities to engage young children in learning process.
- Utilized creative teaching strategies to engage students in classroom.
- Helped new preschool children get used to classes by giving one-on-one support.
- Implemented age-appropriate curricula to meet needs of young learners.
- Organized and supervised large and small group activities.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Established positive relationships with students and families.
- Created safe and nurturing learning environment for preschoolers.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Established positive communication with parents in daily conversation and formal conferences.
Teacher/Cook/Floater
Creswell Christian Child Care Center
01.2014 - 07.2017
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Preschool Teacher
Jessika's Preschool
02.2005 - 05.2013
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Helped new preschool children get used to classes by giving one-on-one support.
- Organized and supervised large and small group activities.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Modeled positive behavior and communication skills for students.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Established positive communication with parents in daily conversation and formal conferences.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Education
FEMA-Emergency Management Institute
Online Training02-2025
Project Management
Project Management Course
Online Training12-2024
Core classes -
Boise State University
05.2005
High School Diploma -
Homedale High School
05.2000
Skills
- Great verbal and written communication
- Customer-service focused with active listening
- Ability to prioritize tasks to meet tight deadlines
- Proficient in MS Office (Word, Excel, PowerPoint & Outlook)
- Self-motivated and dependable
- Strong interpersonal and effective communication skills
- Practical organization skills with strong attention to detail
- Ability to respond professionally to inquiries or complaints
- Excellent teamwork and commitment to exceptional customer service
- Problem-solving abilities
- Adaptability and Flexibility
- Time management abilities
- Multitasking Abilities
- Cheerful and energetic
Certification
Project Management Certificate
Timeline
Office Service Specialist
Roseburg Forest Products
06.2022 - 06.2023
Client Service Specialist I
Roseburg Forest Products
02.2022 - Current
Kindergarten Teacher
Creswell Christian Childcare Center
08.2021 - 06.2022
Behavioral Instructional Assistant
Fern Ridge School District
02.2018 - 07.2021
Preschool Teacher
Willamette Christian School
10.2017 - 07.2018
Teacher/Cook/Floater
Creswell Christian Child Care Center
01.2014 - 07.2017
Preschool Teacher
Jessika's Preschool
02.2005 - 05.2013
Core classes -
Boise State University
High School Diploma -
Homedale High School
Project Management Certificate
FEMA-Emergency Management Institute
Project Management
Project Management Course
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