Summary
Overview
Work History
Education
Skills
Timeline
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Jessika Shirley

Managment
Mountain Home,AR

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of post-secondary education
11
11
years of professional experience

Work History

Manager

Buffalo Wild Wings
Mountain Home, AR
01.2019 - 05.2021
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Trained new employees in specific job requirements.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Hired, trained and mentored staff to maximize effectiveness.

Assistant Manager

Five Star Steak House
Stroud, OK
02.2017 - 11.2019
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Planned team-building exercises to increase employee performance and job satisfaction.

Administrative Assistant

Centra Industries
Sapulpa, OK
01.2012 - 08.2017
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Created detailed expense reports and requests for capital expenditures.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Maintained complex digital filing system for financial information.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Executed record filing system to improve document organization and management.
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

Education

High School Diploma -

Fayetteville High School East
Fayetteville, AR
08.2001 - 05.2004

Skills

Staff Management

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Timeline

Manager

Buffalo Wild Wings
01.2019 - 05.2021

Assistant Manager

Five Star Steak House
02.2017 - 11.2019

Administrative Assistant

Centra Industries
01.2012 - 08.2017

High School Diploma -

Fayetteville High School East
08.2001 - 05.2004

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Jessika ShirleyManagment