Summary
Overview
Work History
Education
Skills
Timeline
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Jessika Smith

Kansas City,MO

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Hardworking and passionate job seeker with strong organizational and customer service skills. Ready to help achieve company goals!

Overview

5
5
years of professional experience

Work History

Store Manager

AAMCO Transmissions
08.2023 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Supervised guests at front counter, answering questions regarding products.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Sales and Service Specialist

Firestone Automotive
05.2022 - 08.2023
  • Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Sales Manager/ Commercial driver

Autozone
12.2020 - 05.2022
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Retail/ customer service

Target
12.2019 - 05.2020
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Fulfilled customers' special requests for merchandise and delivery times.
  • Distributed information to in-store guests and answered questions to serve needs and drive sales.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Investigated and resolved accounting, service and delivery concerns.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Protected products from damage by using proper packaging and bagging techniques.

Cashier/ Online shopper

Hyvee
07.2018 - 08.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Diploma -

Park Hill Highschool
01.2019

Skills

  • Personnel Development
  • Team Development
  • Supply Ordering
  • Loss Prevention
  • POS Systems
  • Opening and Closing Procedures
  • Leadership Development
  • Lift heavy objects
  • Handle money
  • Automotive experience
  • Focused and motivated
  • Excellent people skills

Timeline

Store Manager

AAMCO Transmissions
08.2023 - Current

Sales and Service Specialist

Firestone Automotive
05.2022 - 08.2023

Sales Manager/ Commercial driver

Autozone
12.2020 - 05.2022

Retail/ customer service

Target
12.2019 - 05.2020

Cashier/ Online shopper

Hyvee
07.2018 - 08.2019

Diploma -

Park Hill Highschool

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Jessika Smith