Jessika Smith
Riverside,CA
Summary
Dynamic hospitality professional with a proven track record at Dorry's Bar and Grill, enhancing guest satisfaction through outstanding service and effective POS management. Strong organizational abilities and interpersonal skills contributed to consistently meeting tight deadlines while fostering a collaborative team environment. Demonstrated commitment to problem-solving in fast-paced settings, driving positive outcomes and improving overall customer experiences.
Overview
5
5
years of professional experience
Work History
Ice Cream Scooper
Handel's Homemade Ice Cream
Riverside, CA
10.2024 - Current
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Served customers with speed and detail orientation, keeping the team running smoothly throughout service fluctuations.
- Kept the area tidy and sanitary, promptly addressing spills, and other messes..
Expo
Applebee's Neighborhood Grill & Bar
Corona, CA
06.2023 - 11.2023
- Provided customer service by greeting and seating guests, answering questions, and offering assistance.
- Assisted in maintaining a clean and organized dining environment by bussing tables and pre-bussing.
- Prepped food and work areas to ensure a smooth dining experience.
- Managed time effectively during busy periods by prioritizing tasks according to urgency while maintaining outstanding service levels consistently throughout the day's events .
Server
Dorry's Bar and Grill
Riverside, CA
01.2022 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Instructional Aide
San Jacinto Valley Academy
San Jacinto, CA
03.2022 - 07.2022
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support for students needing additional assistance, improving their understanding of course material.
- Contributed to a positive classroom environment by establishing rapport with students and addressing individual needs.
- Prepared supplementary materials for diverse learners, helping accommodate varying learning styles and abilities within the classroom.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Tutor
My Learning Studio
Riverside, CA
10.2020 - 04.2022
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
Cashier
Dairy Queen
Riverside, CA
01.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
Education
Associate of Science - Economics
Riverside City College
Riverside, CA07.2024
High School Diploma -
Martin Luther King Jr. High School
Riverside, CA05.2021
Bachelor of Science - Business Economics
University of California, Riverside
Riverside, CASkills
- Strong organizational skills
- Effective Time Management
- Engaging personality
- Exceptional communication
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Patience and Empathy
- Problem-solving skills
- Collaboration and Teamwork
- Multitasking proficiency
- Food handling safety
- POS system transactions
Education
Riverside, CA,Riverside, CA
Contact
Riverside CA 92508
References
References available upon request.
Timeline
Ice Cream Scooper
Handel's Homemade Ice Cream
10.2024 - Current
Expo
Applebee's Neighborhood Grill & Bar
06.2023 - 11.2023
Instructional Aide
San Jacinto Valley Academy
03.2022 - 07.2022
Server
Dorry's Bar and Grill
01.2022 - 10.2022
Tutor
My Learning Studio
10.2020 - 04.2022
Cashier
Dairy Queen
01.2020 - 03.2021
Associate of Science - Economics
Riverside City College
High School Diploma -
Martin Luther King Jr. High School
Bachelor of Science - Business Economics
University of California, Riverside