Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessika Ewing

Grass Valley,CA

Summary

Accomplished FOH Manager at Pete’s Pizza & Tap House, adept in staff supervision and employee training, significantly improved customer satisfaction through efficient operations. Expert in handling customer complaints and increasing repeat business, showcasing strong multitasking and communication skills. Achieved a safer, more welcoming environment by adhering to quality standards and scheduling protocols.

Overview

10
10
years of professional experience

Work History

FOH Manager

Pete’s Pizza & Tap House
01.2017 - Current
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
  • Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.

Grocery Clerk

Natural Selection
10.2020 - 08.2023
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Pleasantly greeted customers and provided prompt and courteous service.

Wait Staff Member

Asian Gardens Restaurant
03.2021 - 07.2023
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sparing quality of service.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.

Store Associate

Ups Store
03.2019 - 05.2021
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.

Wait Staff Member

Christopher’s Deli
06.2014 - 01.2017
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Served food and beverages promptly with focused attention to customer needs.

Education

High School Diploma -

Santa Rosa High School
Santa Rosa, CA
2013

Skills

Staff supervision

Timeline

Wait Staff Member

Asian Gardens Restaurant
03.2021 - 07.2023

Grocery Clerk

Natural Selection
10.2020 - 08.2023

Store Associate

Ups Store
03.2019 - 05.2021

FOH Manager

Pete’s Pizza & Tap House
01.2017 - Current

Wait Staff Member

Christopher’s Deli
06.2014 - 01.2017

High School Diploma -

Santa Rosa High School

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Jessika Ewing