Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessika Torres

Grand Prairie,TX

Summary

Experienced and results-oriented professional with 8+ years of success in customer service and sales. Known for delivering outstanding customer experiences through strong communication, problem-solving, and a focus on meeting customer needs. Skilled in project management and cross-functional collaboration. Committed to upholding professionalism, company policies, and process improvement to drive business success.

Overview

10
10
years of professional experience

Work History

Branch Customer Service Representative

Galls
01.2024 - Current
  • Provide exceptional customer service to America's Public Safety and Military professionals.
  • Demonstrate expertise in offering a wide range of uniforms, equipment, and solutions tailored to meet diverse needs.
  • Collaborate effectively with colleagues to ensure seamless operations and customer satisfaction.

Merchandiser

Sam's Club
03.2023 - 12.2023
  • Increased sales through the implementation of impactful merchandising strategies and visually captivating displays.
  • Worked closely with store management to devise promotional plans and execute timely merchandise resets.
  • Successfully oversaw project timelines, guaranteeing the on-time completion of all merchandising planograms and resets.

Paraprofessional

Grand Prairie Independent School District
01.2022 - 03.2023
  • Improved student support by providing one-on-one and small-group assistance across various subjects.
  • Teamed up with teachers to create and execute individualized education plans for students with special needs.
  • Cultivated a positive learning environment by building strong connections with students, parents, and faculty members.

Assistant Manager

Gap Factory Outlet
10.2016 - 10.2021

06/2014 to 10/2016

  • Led a high-performing team by overseeing daily operations, implementing effective merchandising strategies, and optimizing sales performance.
  • Demonstrated strong leadership in managing inventory levels, conducting stock replenishment, and ensuring product availability.
  • Fostered a positive work environment by providing guidance to staff, resolving issues, and maintaining strong communication with both team members and upper management.

Team Leader

Pizza Hut
06.2014 - 10.2016
  • Guided and motivated team, ensuring efficient daily operations, adherence to quality standards, and exceptional customer service.
  • Managed inventory levels, coordinated restocking activities, and maintained optimal product availability.
  • Demonstrated leadership by resolving operational challenges, fostering a positive team environment, and achieving performance targets.

Education

Associate of Science - Business Administration

Dallas College
Dallas, TX
12.2025

Skills

  • Data Entry
  • Microsoft Office Proficient
  • Payroll Preparation and Processing
  • POS Systems Operations
  • Project Management
  • Records Organization and Management
  • Staff Management

Timeline

Branch Customer Service Representative

Galls
01.2024 - Current

Merchandiser

Sam's Club
03.2023 - 12.2023

Paraprofessional

Grand Prairie Independent School District
01.2022 - 03.2023

Assistant Manager

Gap Factory Outlet
10.2016 - 10.2021

Team Leader

Pizza Hut
06.2014 - 10.2016

Associate of Science - Business Administration

Dallas College
Jessika Torres