Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessika Torres

Grand Prairie,TX

Summary

Experienced and results-oriented professional with 8+ years of success in customer service and sales. Known for delivering outstanding customer experiences through strong communication, problem-solving, and a focus on meeting customer needs. Skilled in project management and cross-functional collaboration. Committed to upholding professionalism, company policies, and process improvement to drive business success.

Overview

10
10
years of professional experience

Work History

Branch Customer Service Representative

Galls
Grand Prairie, TX
01.2024 - Current
  • Provide exceptional customer service to America's Public Safety and Military professionals.
  • Demonstrate expertise in offering a wide range of uniforms, equipment, and solutions tailored to meet diverse needs.
  • Collaborate effectively with colleagues to ensure seamless operations and customer satisfaction.

Merchandiser

Sam's Club
Grand Prairie, TX
03.2023 - 12.2023
  • Increased sales through the implementation of impactful merchandising strategies and visually captivating displays.
  • Worked closely with store management to devise promotional plans and execute timely merchandise resets.
  • Successfully oversaw project timelines, guaranteeing the on-time completion of all merchandising planograms and resets.

Paraprofessional

Grand Prairie Independent School District
Grand Prairie, TX
01.2022 - 03.2023
  • Improved student support by providing one-on-one and small-group assistance across various subjects.
  • Teamed up with teachers to create and execute individualized education plans for students with special needs.
  • Cultivated a positive learning environment by building strong connections with students, parents, and faculty members.

Assistant Manager

Gap Factory Outlet
Grand Prairie, TX
10.2016 - 10.2021

06/2014 to 10/2016

  • Led a high-performing team by overseeing daily operations, implementing effective merchandising strategies, and optimizing sales performance.
  • Demonstrated strong leadership in managing inventory levels, conducting stock replenishment, and ensuring product availability.
  • Fostered a positive work environment by providing guidance to staff, resolving issues, and maintaining strong communication with both team members and upper management.

Team Leader

Pizza Hut
Grand Prairie, TX
06.2014 - 10.2016
  • Guided and motivated team, ensuring efficient daily operations, adherence to quality standards, and exceptional customer service.
  • Managed inventory levels, coordinated restocking activities, and maintained optimal product availability.
  • Demonstrated leadership by resolving operational challenges, fostering a positive team environment, and achieving performance targets.

Education

Associate of Science - Business Administration

Dallas College
Dallas, TX
12.2025

Skills

  • Data Entry
  • Microsoft Office Proficient
  • Payroll Preparation and Processing
  • POS Systems Operations
  • Project Management
  • Records Organization and Management
  • Staff Management

Timeline

Branch Customer Service Representative

Galls
01.2024 - Current

Merchandiser

Sam's Club
03.2023 - 12.2023

Paraprofessional

Grand Prairie Independent School District
01.2022 - 03.2023

Assistant Manager

Gap Factory Outlet
10.2016 - 10.2021

Team Leader

Pizza Hut
06.2014 - 10.2016

Associate of Science - Business Administration

Dallas College
Jessika Torres