Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessika Wasilewski

Lake Elsinore,CA

Summary

Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented team player with strong organizational skills. Good listening skills combined with attentive and detail-oriented nature. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged.

Overview

4
4
years of professional experience

Work History

Courtesy Clerk

Stater Bro's
10.2023 - 01.2024
  • Maintained cleanliness of store premises, resulting in inviting shopping environment for customers.
  • Helped maintain positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Enhanced customer satisfaction by providing efficient bagging and carryout services.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
  • Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
  • Collected more than 500+ shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Improved customer experience by offering assistance with locating products throughout store when needed.
  • Managed timely and effective replacement of damaged or missing products.
  • Supported store operations by lending a hand in other departments as needed, demonstrating adaptability and teamwork.
  • Maintained clean and tidy checkout area to optimize service delivery.
  • Handled shelf restocks and merchandised front lane areas to drive sales.

Operations Leadership Intern

Legends Hospitality, LLC
08.2022 - 03.2023
  • Assisted in the development of strategic plans to achieve company goals and objectives.
  • Participated in professional development opportunities, applying new skills learned towards enhancing overall operational efficiency.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented quality control measures, resulting in a reduction of errors and increased client satisfaction.
  • Enhanced communication between departments for better collaboration and project completion.
  • Assessed operational risks, developing contingency plans to mitigate potential issues.
  • Collaborated with other departments to streamline processes for seamless integration.
  • Fostered a positive work environment, promoting teamwork and employee engagement through various activities.
  • Increased customer satisfaction through timely resolution of complaints and issues.
  • Developed comprehensive reports highlighting key performance indicators to inform management decisions.
  • Supported continuous improvement initiatives by contributing innovative ideas for process optimization.

Mail Clerk

Kool Change Printing
01.2021 - 06.2021
  • Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
  • Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
  • Advised on post office services such as collection times, delivery options and product prices.
  • Ensured compliance with postal regulations by staying up-to-date on changes in rates, services, and requirements.
  • Supported office staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.
  • Demonstrated excellent attention to detail while inspecting packages for damage or improper labeling before sending them out for delivery.
  • Operated various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.
  • Checked parcels were securely sealed to eliminate losses.
  • Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
  • Labeled packages with clear, correct information to reduce mailing errors.

Cashier/Head Fry Cook

Jack In The Box
03.2020 - 11.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Stored food in designated containers and storage areas to prevent spoilage and ready items for shipment or further processing.
  • Documented production activities, incidents and any notable concerns in daily logs.
  • Upheld health and safety standards by maintaining clean equipment and workspaces.
  • Read food order slips or received verbal instructions to properly prepare and cook food.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
  • Cleaned, stocked, and restocked workstations and display cases.
  • Consistently met or exceeded company food safety guidelines through diligent adherence to sanitation practices for both ingredients and equipment.
  • Increased speed of service by efficiently managing multiple orders simultaneously while adhering to strict quality standards.
  • Collaborated with fellow cooks for seamless coordination during high-volume shifts, resulting in reduced wait times for customers.
  • Ensured consistent food quality through precise temperature monitoring and adherence to recipe guidelines.
  • Enhanced workplace safety by maintaining clean floors and ensuring appropriate use of personal protective equipment among staff members.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card and check transactions to complete customer purchases.
  • Upsold additional products and services to customers, increasing revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Provided backup support for other departments when needed, showcasing versatility within retail environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Addressed customer needs and made product recommendations to increase sales.
  • Communicated closely with servers to fully understand special orders for customers.
  • Prepared food items such as meats, poultry, and fish for frying purposes.

Education

High School Diploma -

Mt San Jacinto College
San Jacinto, CA
2025

Skills

  • Positive Attitude
  • Strong Work Ethic
  • Customer Service
  • Outgoing and Friendly
  • Cleaning procedures
  • Calm and Professional Under Pressure
  • Safety awareness
  • Flexible Schedule

Timeline

Courtesy Clerk

Stater Bro's
10.2023 - 01.2024

Operations Leadership Intern

Legends Hospitality, LLC
08.2022 - 03.2023

Mail Clerk

Kool Change Printing
01.2021 - 06.2021

Cashier/Head Fry Cook

Jack In The Box
03.2020 - 11.2020

High School Diploma -

Mt San Jacinto College
Jessika Wasilewski