Jessika Williams
San Jose,CA
Summary
Proven leader at Surf City Original, adept in dispatch software and customer relationship management, streamlined operations by implementing educational programs and optimizing dispatch processes. Achieved significant improvements in customer satisfaction and team efficiency, showcasing strong problem-solving and organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Dispensary Dispatcher
Purple Lotus Patient Center
06.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [15] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Ensured compliance with local, state, and federal regulations related to cannabis deliveries.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch communication systems.
- Communicated with customers to provide delivery updates and resolution.
- Tracked and monitored vehicle performance and maintenance.
- Received new orders, prepared documentation, and assigned personnel.
- Utilized customer feedback to improve customer service.
- Developed and implemented customer service policies and procedures.
- Provided customers with information on products and services.
- Reported to management operational activities and maintained current records.
IHSS Care Provider
IHSS Public Authority
01.2013 - 05.2023
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Provided transportation and appointments management.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
Manager of Operations
Surf City Original
01.2018 - 03.2022
- Assisted in the hiring process for new employees, conducting interviews and selecting qualified candidates to join the dispensary team.
- Managed daily cash reconciliations, ensuring accuracy and eliminating discrepancies in financial reporting.
- Established performance metrics for staff members, fostering accountability and driving continual improvement in service levels.
- Implemented educational programs for staff, increasing product knowledge and enhancing overall customer experience.
- Increased sales through effective product promotion and staff training in upselling techniques.
- Monitored industry trends to stay current on new products, technologies, and best practices in cannabis retail management.
- Ensured compliance with state regulations by maintaining accurate records and documentation for all transactions.
- Trained employees on proper cannabis handling procedures, resulting in higher product quality and customer satisfaction.
- Developed strong relationships with vendors, negotiating favorable pricing and securing a consistent supply of high-quality products.
- Implemented security measures to protect both employees and valuable inventory from theft or loss incidents.
- Addressed customer concerns promptly, resolving issues efficiently while maintaining high levels of customer satisfaction.
Education
High School Diploma -
Delta Charter High School
Aptos, CASkills
Data Entry
Dispatch software
Updating logs
Customer Relationship Management
Route Navigation
Database Maintenance
Schedule Coordination
Incident Reporting
Customer Service
Timeline
Dispensary Dispatcher
Purple Lotus Patient Center
06.2022 - Current
Manager of Operations
Surf City Original
01.2018 - 03.2022
IHSS Care Provider
IHSS Public Authority
01.2013 - 05.2023
High School Diploma -
Delta Charter High School
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