Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessika Williams

Texarkana,TX

Summary

Compassionate and detail-oriented professional with over 9 years of experience in customer-facing roles and human resource support within the retail sector. Adept at balancing operational excellence with personalized support, particularly in high-volume, fast-paced environments. Strong foundation in education, business, and social science, currently pursuing an MBA. Brings a collaborative spirit and a passion for helping others succeed, with interest in supporting employees with disabilities through personalized coaching and workplace accommodations.

Overview

11
11
years of professional experience

Work History

Service Supervisor

Albertsons
11.2014 - 10.2020
  • - Led front-end team operations, including customer service resolution, cashier training, and workflow coordination.
  • - Developed and reinforced routines to support team productivity and morale.
  • - Supported store management in maintaining operational standards and associate engagement.
  • Handled customer complaints and inquiries.

Backup Bookkeeper / HR Clerk

Albertsons
10.2020 - Current
  • - Support HR functions including onboarding, scheduling, and employee file management.
  • - Assist with payroll documentation and compliance, maintaining confidentiality with sensitive data.
  • - Serve as point of contact for employee concerns and help ensure a positive and productive work environment.
  • - Manage customer and associate needs with professionalism and discretion.
  • Supported audit preparations with organized documentation, helping to maintain compliance with regulatory requirements and reducing audit risks.

Education

Master of Business Administration - Business Administration

Western Governors University

Bachelor of Business Administration - Social Science and Education

Southern Arkansas University
Magnolia, AR

Associate Degree - Teaching (PreK–4th Grade)

Cossatot Community College
De Queen, AR

Skills

  • ADA & Disability Awareness
  • Customer & Employee Support
  • Human Resource Functions
  • Case Documentation & Confidentiality
  • Training & Communication
  • Conflict Resolution
  • Time Management & Prioritization
  • Team Leadership & Collaboration
  • Microsoft Office (Excel, Word, Outlook)

Timeline

Backup Bookkeeper / HR Clerk

Albertsons
10.2020 - Current

Service Supervisor

Albertsons
11.2014 - 10.2020

Bachelor of Business Administration - Social Science and Education

Southern Arkansas University

Associate Degree - Teaching (PreK–4th Grade)

Cossatot Community College

Master of Business Administration - Business Administration

Western Governors University

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