Jessika M. Sem
Tacoma,WA
Summary
Knowledgeable ophthalmic technician with a solid foundation in ophthalmic procedures and patient care. Adept at assisting in eye examinations and maintaining precise patient records. Demonstrating proficiency in diagnostic testing and patient communication.
Overview
16
16
years of professional experience
Work History
Ophthalmic Technician
Sound Retina
12.2023 - Current
- Assisted in conducting comprehensive eye examinations to ensure accurate diagnosis and treatment.
- Assisted ophthalmologists in laser treatments and minor procedures while keeping patients informed and comfortable.
- Operated diagnostic equipment such as optical coherence tomography (OCT), M&S, electroretinography (ERG) systems, B-scans and tonometers to assess patient vision and eye health.
- Educated patients on various diagnosis and specified treatments, pre- and post-operative care, enhancing patient understanding of diseases, disorders and procedures.
- Maintained thorough, up to date patient records through initial screening and accurately scribing physicians dictations during exams, ensuring compliance with healthcare regulations and standards.
- Collaborated with fellow technicians and physicians to streamline workflow and improve patient care delivery.
- Assisted in training new ophthalmic technicians on equipment usage, properly recording medical health information and office protocols to enhance team performance.
- Ensured compliance with healthcare regulations by meticulously sterilizing instruments and maintaining a clean and organized work environment to promote safety and efficiency in daily operations.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Demonstrated excellent communication skills when liaising between patients, physicians, authorizations and billing departments regarding treatment options and costs.
Customer Service Representative
Brown Bear Car Wash
12.2012 - 08.2015
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction and loyalty.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Processed transactions accurately, ensuring seamless service at high-volume car wash locations.
- Trained new team members on operational procedures and customer service best practices.
- Assisted in inventory management by tracking supplies and reporting discrepancies promptly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained cleanliness of work areas, upholding company standards for safety and presentation.
Associate Manager
Regal Cinemas
05.2011 - 08.2013
- Successfully managed multiple employees in a high demand, fast paced environment while simultaneously maintaining strict deadlines and ensuring optimal customer service.
- Developed and implemented project plans to enhance operational efficiency.
- Coordinated safety and efficiency training sessions for staff, increasing knowledge of OSHA regulations, time management and quality control standards.
- Oversaw training and onboarding processes for all newly hired employees.
- Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Offered exceptional hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Cast Member
Regal Cinemas
03.2010 - 05.2011
- Provided exceptional customer service during film screenings and events.
- Operated point-of-sale systems for ticket and concession sales efficiently.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Maintained cleanliness and organization of theater environments to enhance guest experience.
- Assisted in training new cast members on operational procedures and customer engagement techniques.
- Collaborated with team members to ensure timely execution of daily tasks and responsibilities.
- Resolved guest inquiries and complaints to promote satisfaction and loyalty effectively.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Supported inventory management by monitoring stock levels of concessions and supplies.
- Participated in pre-show preparations, ensuring all equipment was functioning properly before screenings.
Education
Medical Assistant Certificate - Medical Assisting
UEI College
Tacoma, WA12-2023
No Degree - Human Services: Chemical Dependency Specialist
Clover Park Technical College
Lakewood, Washington, WAHigh School Diploma -
Mt. Tahoma High School
Tacoma06-2008
Skills
- Compassionate patient assistance
- Clinical diagnostic testing
- Thorough management of health records
- Retinal procedure assistance
- Proficient visual prescreening
- Patient knowledge enhancement
- Pharmacology
- Cleaning & sanitation
- Trained in emergency response: first aid, CPR, and AED
- Collaborative teamwork
- Effective multitasking
Timeline
Ophthalmic Technician
Sound Retina
12.2023 - Current
Customer Service Representative
Brown Bear Car Wash
12.2012 - 08.2015
Associate Manager
Regal Cinemas
05.2011 - 08.2013
Cast Member
Regal Cinemas
03.2010 - 05.2011
Medical Assistant Certificate - Medical Assisting
UEI College
No Degree - Human Services: Chemical Dependency Specialist
Clover Park Technical College
High School Diploma -
Mt. Tahoma High School