Jessika Copeland
Rockville Centre,NY
Summary
Highly-motivated receptionist with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Receptionist
Master Collision
Rockville Centre, NY
05.2022 - Current
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Updated and recorded customer or client information to maintain accounts.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Coordinated pick-up and delivery of express mail services.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Collated, bound and stored computer-generated reports.
- Processed payments and updated accounts to reflect balance changes.
- Scheduled and confirmed appointments and meetings for management team.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Scheduled and confirmed appointments.
- Processed payments from customers utilizing Point of Sale systems.
- Performed data entry tasks into various computer programs accurately and efficiently.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Handled administrative duties such as filing documents, printing reports, scanning files.
- Managed petty cash transactions for small purchases made by staff members.
- Greeted customers, answered general questions and directed to appropriate locations.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Tracked incoming mail deliveries throughout the day in order to distribute accordingly.
- Greeted and directed visitors to appropriate personnel and answered average of 20-25 calls and emails daily.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Tax Preparer
Liberty Tax Service
Jamaica, NY
01.2019 - Current
- Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
- Reviewed prior year's returns for accuracy and completeness before submitting them.
- Identified potential deductions to minimize clients' tax liabilities.
- Corresponded with government agencies regarding discrepancies between submitted documents and actual amounts owed and refundable.
- Finalized and processed paperwork with local, state and federal government authorities.
- Used appropriate adjustments, deductions and credits to keep clients' taxes to minimum.
- Maintained accurate records of all client transactions and filings.
- Used tax form instructions and tables to complete tax forms.
- Liaised between clients and tax authorities such as IRS representatives.
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Filed electronically through approved software programs.
- Furnished taxpayers with sufficient information and advice to verify correct tax form completion.
- Implemented tax reduction strategies to analyze and minimize tax liabilities.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Direct Support Professional
EPIC long island
EAST MEADOW, NY
06.2021 - 01.2022
- Collaborated with other staff members to develop individualized service plans for each participant.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted individuals in learning and developing new skills.
- Facilitated social interactions between participants and their peers in the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Maintained detailed records of services performed on clients.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
Customer Service Representative
Speedway
Freeport, NY
07.2020 - 05.2021
- Checked personal identifications during alcohol and tobacco sales.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Performed daily cycle counts to ensure accuracy of inventory records.
Sales Associate
Ace Hardware
Baldwin, NY
02.2020 - 08.2020
- Engaged customers in friendly, professional dialogue to determine needs.
- Provided accurate information about products, prices and services.
- Received and displayed product shipments on store retail shelves upon delivery.
- Helped customers find specific products, answered questions and offered product advice.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Accepted cash and credit card payments, issued receipts and provided change.
File Organizer
Garden City Mazda
Garden City, NY
12.2018 - 11.2019
- Retrieved documents from archives as requested by staff members.
- Destroyed outdated and protected information in digital and physical formats.
- Implemented new filing system and created updated forms.
- Organized existing files to ensure accurate storage of records.
- Maintained an updated list of archived materials for easy retrieval.
Shift Leader
McDonald's
Long Beach, NY
06.2013 - 11.2018
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Checked orders for quality and completeness.
- Supervised and led employees to maintain productivity and customer service levels.
Education
High School Diploma -
Long Beach High School
Long Beach, NY06.2011
Skills
- Schedule Management
- Daily Reporting
- Workflow Coordination
- Staff Training
- Office Management
- File Management
- Clerical Support
- Data Entry
- Office Equipment Operations
- Organization Skills
- Multitasking and Prioritization
- PC Proficient
- Service-Oriented Mindset
- Multi-Line Telephone Skills
- Mail Handling
- Information Protection
- Document Management
- Spreadsheet Tracking
- Multi-Line Telephone Systems
- Recordkeeping and Bookkeeping
- Office Administration
- Documentation and Reporting
Certification
- IRS IPIN Certified
- CPR Certified
- First Aide Certified
References
References available upon request.
Timeline
Lead Receptionist
Master Collision
05.2022 - Current
Direct Support Professional
EPIC long island
06.2021 - 01.2022
Customer Service Representative
Speedway
07.2020 - 05.2021
Sales Associate
Ace Hardware
02.2020 - 08.2020
Tax Preparer
Liberty Tax Service
01.2019 - Current
File Organizer
Garden City Mazda
12.2018 - 11.2019
Shift Leader
McDonald's
06.2013 - 11.2018
High School Diploma -
Long Beach High School
- IRS IPIN Certified
- CPR Certified
- First Aide Certified
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