Jessilda Brazil
San Jose,CA
Summary
Responsible professional skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.
Overview
3
3
years of professional experience
Work History
Bartender/Server
TopGolf
San Jose, CA
09.2023 - Current
- Creating signature cocktails at a high volume at a rate of 100+ per hour, utilizing efficiency and strong sense of urgency.
- Assisted management and training with new hires as the lead closing shift.
- Up-selling more than 30% of customer interactions, promoting best-seller dishes, drink add-ons, or accommodations, etc.
- Sharing strong knowledge of spirits, drink pairings, and mixology, enhancing their experience.
- Bar was a popular sports entertainment center that was reserved for casual, intimate, or corporate events. Working here has improved my customer service skills through fun and professional interactions with a variety of clientele.
Administrative Assistant/Receptionist
BioReset Medical
San Jose, CA
02.2022 - 08.2023
- Providing quality customer service and administrative duties for physicians and medical staff within a personalized, integrative medical clinic.
- Meeting and consulting with patients of VIP status, well known within the media and entertainment industry, regarding overall treatment plans, scheduled appointments, and invoices.
- Handled high call volumes of nearly 30+ inbound calls, while also performing outbound calls.
- Exceeding sales quota by onboarding new patients, collecting $4,000 daily when upselling to book consultations or treatment package
Education
Associate of Science - Kinesiology
De Anza College
Cupertino, CA06-2024
Skills
- Customer Service and Engagement
- Sales Promotion
- Mixology
- Multitasking and Time Management
- Responsible Alcohol Service
- Serving expertise
Timeline
Bartender/Server
TopGolf
09.2023 - Current
Administrative Assistant/Receptionist
BioReset Medical
02.2022 - 08.2023
Associate of Science - Kinesiology
De Anza College