Jessica Lee, NRCCS CMAA

• Identified and implemented remote liaison processes to improve efficiency without compromising quality of services and reducing traveler loss in units.
• Forged and cultivated productive remote & in-person relationships with hospital managers, Corporate level departments and the Multi Service Provider.
• Advocated for 5 facility & 9 unit managers by maintaining communication with clinicians and Corporate level departments on their behalf.
• Interpreted philosophy, policies, procedures, and contracts to Clinicians & agencies in order to fulfill the hospitals need.

• Implemented process improvement by cross-team meetings, facilitated training, planning, documentation and status updates for project execution using Waterfall Methodology.
• Managed high volumes of Psychiatry client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients for Psychiatry department.
• Spearheaded staff job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and patient demands.
• Directed master calendar and scheduled appointments, vacations and time off for 13 clinical providers and 10 junior staff throughout Texas based on optimal patient loads and clinician availability.

• Managed 3 employees with various personalities and different cultures for 5 physician practice.
• Assessed processes and procedures, complying with OSHA and HIPAA regulations.
• Documented patient medical information, case histories and insurance verifications and pre-authorizations to facilitate smooth appointments and payment processing.

• Orchestrated and monitored curriculum and program activities and liaised with teachers to foster social and cognitive development for 20+ children.
• Responded to emails and other correspondence to facilitate communication with clients and vendors to enhance business processes.
• Instrumental in developing system resulting in accurate office files, updated spreadsheets and crafted presentations to support Director and boost team productivity.

Pre-Law - specialization in Health Law