Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Work Availability
Work Preference
Software
Interests
Timeline
Hi, I’m

Jessilyn Dike

Westminster,CO
Talent wins games, but teamwork and intelligence wins championships.
Michael Jordan
Jessilyn Dike

Summary

A hardworking and reliable automotive professional that is dedicated to achieving top notch customer service and supporting the team. Experience in the automotive field for nearly five years. Comfortable with a fast paced business while providing dependable customer service. Familiar and trained with a wide variety of makes and models.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6

Years of professional automotive experience

10

Certifications

Work History

Colorado Tire & Service

Service Manager
09.2024 - Current

Job overview

  • Monitored team performance, adhered to service level agreements and provided detailed job training.
  • Met with customers to discuss service needs and offer available solutions.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Coloradoland Tire and Service

Store Manager
03.2023 - 07.2024

Job overview

  • Oversee daily operations, remedy customer complaints promptly and ensure customer satisfactions are met
  • Recruit, hire and train service managers and technicians
  • Complete store operation requirements by scheduling, assigning employees and following up on results
  • Interacted well with customers to build connections and nurture relationships.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Analyze sales figures and forecast future sales
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Roadmasters Auto

B-Technician and Service Writer
06.2021 - 03.2023

Job overview

  • Perform quality inspections to maintain safety of the customer
  • Demonstrated proper repair techniques
  • Guided GS Technicians with more advanced work
  • Use diagnostic tools to properly identify customer concerns
  • Build and Sell needed repairs on vehicles
  • Follow up with customers about resolved tickets
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Diagnosed and repaired problems with electrical and mechanical systems.

DIY Auto Repair

Service Advisor
08.2020 - 04.2021

Job overview

  • Track Repairs and causes of customer problems
  • Greet and update customers on repairs to maintain a strong relationship
  • Schedule, manage and maintain shop work flow
  • Convey all necessary information regarding repairs and the cost
  • Guide customers in needed repairs when on DIY lift

Education

WyoTech Technical Institute
Laramie, Wy

Automotive Technology and Chassis Fabrication- Associates
08.2020

University Overview

  • 1,440 hours of lab and theory
  • ASE Certified
  • MIG and TIG welding
  • 3.8 GPA

Standley Lake High School
Broomfield, CO

Diploma
05.2019

Skills

  • Customer engagement
  • Vehicle diagnostics expertise
  • Technical service specialist
  • Dispute resolution
  • Prioritization and scheduling
  • Automotive estimating
  • Strong ability to prioritize tasks
  • Professional phone communication
  • Quality assurance
  • Budgeting and forecasting
  • Metal fabrication expertise
  • Automotive expertise
  • Financial planning
  • Goal-oriented mindset
  • Supplier relationship building
  • Adaptable learner
  • Leadership and motivation skills
  • Productivity monitoring

Certification

  • EPA 609 Certification
  • ASE Certifications

Hobbies and Interests

  • Racer at Colorado National Speedway
  • Have been professionally racing for 8 years now have been running a legend car and Super Stock
  • Designing and selling race track 'hero' cards, shirts, hats and other apparel requested by customers
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

HybridRemoteOn-Site

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offPaid sick leaveTeam Building / Company Retreats401k matchStock Options / Equity / Profit Sharing4-day work weekHealthcare benefits

Software

Microsoft

Quickbooks

Shopware

Interests

Racing

Graphic Design

Baking

Timeline

Service Manager

Colorado Tire & Service
09.2024 - Current

Store Manager

Coloradoland Tire and Service
03.2023 - 07.2024

B-Technician and Service Writer

Roadmasters Auto
06.2021 - 03.2023

Service Advisor

DIY Auto Repair
08.2020 - 04.2021

WyoTech Technical Institute

Automotive Technology and Chassis Fabrication- Associates

Standley Lake High School

Diploma

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