Hi, I’m
Jessilynne Stoute
Katy
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
5
years of professional experience
1
Certification
Work History
Tropical Smoothie
Shift Leader
02.2021 - 08.2021
Job overview
- Supervised daily operations to ensure smooth service flow and customer satisfaction.
- Trained new team members on product preparation and customer interaction standards.
- Managed inventory levels, ensuring availability of ingredients and supplies for peak hours.
- Assisted in creating a positive work environment through effective team communication.
- Implemented health and safety protocols to maintain compliance and enhance workplace safety.
- Resolved customer inquiries and complaints promptly to uphold brand reputation.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
Junction 159 Bar & Grill
Assistant Manager
07.2021 - 09.2021
Job overview
- Assisted in daily operations, ensuring smooth service and customer satisfaction.
- Developed staff schedules to optimize workforce efficiency during peak hours.
- Maintained inventory levels, conducting regular stock checks and ordering supplies as needed.
- Trained new employees on operational procedures and customer service standards.
- Collaborated with management to enhance menu offerings based on customer feedback.
- Resolved customer complaints effectively, enhancing overall guest experience and loyalty.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Kangas Indoor Play Center
Front End Lead
08.2021 - 11.2021
Job overview
- Developed user-friendly interfaces using HTML, CSS, and JavaScript.
- Collaborated with designers to enhance website aesthetics and functionality.
- Implemented responsive design techniques for mobile compatibility.
- Conducted code reviews to ensure adherence to best practices.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Petsuites Stay & Play
Front Desk Receptionist
09.2024 - 10.2025
Job overview
- Delivered exceptional customer service by greeting visitors and managing inquiries efficiently.
- Managed multi-line phone systems, directing calls to appropriate departments promptly.
- Scheduled appointments and maintained calendar for staff, ensuring organized operations.
- Processed incoming mail and packages, coordinating with relevant personnel for distribution.
- Utilized office software to update records and manage client information accurately.
Cavender's Boot City
Sales Associate
01.2025 - 07.2025
Job overview
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems.
- Maintained organized merchandise displays to attract customer interest.
- Collaborated with team members to achieve sales targets consistently.
- Provided accurate information about products and promotions to customers.
- Adapted quickly to new product lines and store policies for seamless operations.
- Conducted inventory checks regularly to maintain stock levels.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Buckle
Floor Manager
02.2025 - 06.2025
Job overview
- Supervised daily operations, ensuring adherence to company policies and standards.
- Trained and mentored new staff on operational procedures and best practices.
- Coordinated inventory management, optimizing stock levels and minimizing waste.
- Implemented process improvements that enhanced workflow efficiency and team performance.
- Facilitated team meetings to communicate goals, expectations, and updates effectively.
- Developed training materials to enhance employee knowledge and operational effectiveness.
- Managed team of 5 employees per shift to maintain smooth-running operations of shop floor.
Christians Tailgate
Bartender /Server
03.2025 - 08.2025
Job overview
- Mixed cocktails and beverages efficiently, ensuring consistent quality and presentation.
- Provided exceptional customer service, resolving issues promptly to enhance guest satisfaction.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Assisted in training new staff on drink preparation and customer interaction techniques.
- Developed creative drink specials, contributing to a diverse menu that attracted customers.
- Collaborated with kitchen staff to ensure seamless service during peak hours.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Texas Rodeo Saloon
Bar Server
05.2025 - 09.2025
Job overview
- Provided exceptional customer service by engaging patrons and ensuring satisfaction with beverage selections.
- Managed bar inventory, tracking stock levels and assisting in ordering supplies to maintain optimal availability.
- Trained new staff on operational procedures and best practices for serving drinks and handling cash register duties.
- Maintained cleanliness and organization of bar area, adhering to health standards and promoting a welcoming atmosphere.
- Developed knowledge of cocktail recipes, enhancing menu offerings and improving overall guest experience through recommendations.
- Implemented efficient workflow strategies that reduced wait times during busy shifts while maintaining service quality.
The Magnolia Creation
Floral Designer & Florist
04.2022 - 06.2024
Job overview
- Designed custom floral arrangements for events, ensuring alignment with client preferences and themes.
- Managed inventory of flowers and supplies, optimizing stock levels for efficient operations.
- Collaborated with clients to develop vision for floral displays, enhancing customer satisfaction through personalized service.
- Trained junior designers in floral techniques and arrangement styles, fostering skill development within the team.
- Coordinated delivery logistics for large orders, ensuring timely arrival and setup at event locations.
- Developed relationships with local suppliers to source high-quality materials, improving overall product offerings.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
Education
Paetow High SchoolKaty, TX
High School Diploma
05-2021
University Overview
- Extracurricular Activities: Drill Team,Cheer Team,Tennis
- 3.6 GPA
- Relevant Coursework: Floral Design , Team Leadership
- Completed AP course in Health Science Theroy, English lit,Physics
Skills
- Customer service
- Detail-oriented approach
- Effective time management
- Attentive listener
- Efficient cash transactions
- Professional telephone communication
- Data entry
- Problem-solving skills
- Appointment scheduling
- Verbal and written communication
- Administrative skills
Certification
- First Aid/CPR Certified
- Food Handlers
- TABC
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Bar Server
Texas Rodeo Saloon
05.2025 - 09.2025
Bartender /Server
Christians Tailgate
03.2025 - 08.2025
Floor Manager
Buckle
02.2025 - 06.2025
Sales Associate
Cavender's Boot City
01.2025 - 07.2025
Front Desk Receptionist
Petsuites Stay & Play
09.2024 - 10.2025
Floral Designer & Florist
The Magnolia Creation
04.2022 - 06.2024
Front End Lead
Kangas Indoor Play Center
08.2021 - 11.2021
Assistant Manager
Junction 159 Bar & Grill
07.2021 - 09.2021
Shift Leader
Tropical Smoothie
02.2021 - 08.2021
Paetow High School
High School Diploma