Jessiminne Knepper
Columbus,OH
Summary
Focused on meeting customer expectations and achieving company goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Executive - Client Services
VistaJet
11.2022 - Current
- Handle flight bookings, striving for optimal service, quality, and efficiency
- Book and follow up on ancillary services requested by the client, such as private dining and ground transportation
- Provided knowledgeable service and support for all customer needs.
- Maintain timely, factual, and accurate communication with clients to ensure expectations are fully aligned with reality.
- Adopt new processes and organizational improvements
- proactively assist with the day to day needs of the department, supporting other teams as necessary to cope with the workload
- Oversee and mentor new team members on the job as part of their training
Supervisor
ABM Aviation
07.2021 - 09.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Tracked and prepared quarterly reports of sales goals to management.
- Provided supportive link between external customers and internal operations.
- Identified individual employee's unique work styles and adapted management methods.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Managed budget hours by reducing direct labor costs by 5%
Assistant store manager
Walgreens
10.2016 - 07.2021
- Provides team members training, mentoring, coaching, and support to enable team members career development.
- Establishes a culture of accountability through clear expectations and performance management, performance improvement plans, and constructive discipline.
- Improved customer satisfaction by 25% within 6 months
- Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Take Out Specialist
Chipotle
08.2011 - 11.2015
- Answered incoming telephone calls with professional and knowledgeable responses.
- traveled around the State College area meeting with large and small companies to help grow the Chipotle catering business by 5% in a year
- Certified in safe food handling and OSHA regulations.
- Calculated how much to prepare to limit the amount of waste we create in a day.
- Managing inventory.
- Followed all company policies and procedures to deliver quality work.
- Provided suggestions for and actively participated in improving sales, margins and execution of all programs.
Education
High School Diploma -
Harbor Creek Senior High School
Harborcreek, PA06.2011
Skills
- Professional Telephone Demeanor
- Conflict Resolution
- Customer Service
- Attention to detail
- Multitasking
- Team collaboration
- Effective Communication
- Organizational Skills
Timeline
Executive - Client Services
VistaJet
11.2022 - Current
Supervisor
ABM Aviation
07.2021 - 09.2022
Assistant store manager
Walgreens
10.2016 - 07.2021
Take Out Specialist
Chipotle
08.2011 - 11.2015
High School Diploma -
Harbor Creek Senior High School
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