Jessiqua Hansen
Racine,Wisconsin
Summary
Dedicated and adaptable with a proactive attitude, a strong work ethic, and effective communication skills. Eager to contribute to a dynamic team and support organizational goals as well as process improvements.
Overview
12
12
years of professional experience
Work History
Business Analyst
U.S. Bank
Milwaukee, WI
05.2022 - Current
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Assisted in developing training materials for internal staff on new products or services.
- Identified gaps between current state and desired future state operations.
- Analyzed existing systems and processes to identify areas of improvement.
- Managed and led meetings and workshops with multiple departments to solidify requirements.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
Accountant
U.S. Bank
Milwaukee, WI
09.2018 - 05.2022
- Monitored cash flow for Operations and various business lines with Trust.
- Cross-trained employees, enabling completion of priority tasks during personnel absences.
- Delivered superior level of customer service to business lines to allow better service for their clients.
- Performed various types reconciliations between bank accounts and internal accounting systems for both USD and non-USD.
- Liaised between business lines and operations regarding best practices.
- Liaised between business lines and various teams within operations regarding wire cases, ACH transactions, and check transactions.
- Processed reversals and other cash correction transactions for business lines within the bank.
Freight Coordinator
JOANN Fabrics and Crafts
Milwaukee, WI
09.2016 - 09.2018
- Performed regular audits of freight operations to ensure quality control measures were being followed correctly.
- Investigated customer complaints regarding late or incorrect shipments promptly.
- Provided support to other departments within the organization as needed such as customer service or sales teams.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Covered manager shifts for the overall store as needed.
- Reviewed freight invoices for accuracy and compliance with service agreements.
- Used scanners to track parcel information, condition or receipt.
Manager
Wisconsin Skate University
Milwaukee, WI
10.2012 - 02.2017
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership in tense, high-stress situations.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Developed and implemented procedures and job aids to achieve optimum customer service.
- Directed recruitment, hiring, and training of new staff members.
- Managed scheduling for staff.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Some College (No Degree) - Accounting
Waukesha County Technical College
Pewaukee, WISkills
- Operations Analysis
- Workflow Analysis
- Project Management
- Account Reconciliation
- Microsoft Office
- Time Management
- Team Leadership
- Staff Training
Timeline
Business Analyst
U.S. Bank
05.2022 - Current
Accountant
U.S. Bank
09.2018 - 05.2022
Freight Coordinator
JOANN Fabrics and Crafts
09.2016 - 09.2018
Manager
Wisconsin Skate University
10.2012 - 02.2017
Some College (No Degree) - Accounting
Waukesha County Technical College