JESSIQUE JOHNSON
Brooklyn,NY
Summary
Customer Service & Security Specialist with experience in high-volume retail and hospitality environments. Proven track record of boosting customer satisfaction and membership engagement while actively upholding loss prevention, access control, and safety compliance. Strong communicator skilled at de-escalating high-pressure situations and maintaining secure, welcoming operations.
Overview
6
6
years of professional experience
Work History
Retail Store Associate
BJ Wholesale Club
Brooklyn, NY
10.2025 - Current
- Provided exceptional customer service in fast-paced retail environment, assisting over 100 customers daily.
- Promoted membership benefits and enrollment, achieving an 18% increase in sign-ups within six months.
- Ensured merchandising and cleanliness standards by restocking and maintaining visual compliance of product displays.
- Operated POS systems accurately to process transactions and reconcile sales at end of shifts.
Loss Prevention Associate
Marshalls
Brooklyn, NY
01.2024 - 11.2025
- Implemented effective strategies to reduce shrinkage in merchandise.
- Monitored customer activity in the store to identify potential theft or suspicious behavior.
- Monitored store premises to prevent theft and ensure safety.
- Engaged with customers to promote a secure shopping environment.
- Assisted in training staff on loss prevention policies and procedures.
- Reported security issues and incidents to management promptly.
Front Desk Receptionist
TownePlace Suites by Marriott
Brooklyn, NY
12.2022 - 12.2023
- Streamlined front desk operations by verifying appointments for patients and visitors.
- Managed check-ins efficiently to enhance patient flow and service delivery.
- Directed calls to appropriate staff through multi-line phone system for effective communication.
- Maintained visitor logs with strict confidentiality, ensuring accurate record-keeping and compliance.
- Monitored reception area to consistently uphold safety and cleanliness standards.
- Reported maintenance and safety issues to management for prompt resolution.
Customer Service Associate
Target
Brooklyn, NY
09.2021 - 11.2022
- Provided friendly, efficient customer assistance—answered questions, guided customers to products and services, and resolved issues to enhance the shopping experience.
- Collaborated with team members during high-traffic periods to manage queues and expedite transactions, ensuring efficient service delivery and customer satisfaction.
- Reported safety concerns and disruptive behavior to supervisors, supporting incident follow-up to ensure security for customers and staff.
Retail Associate
TJ Maxx
Manhattan, NY
01.2021 - 08.2021
- Provided efficient customer service in high-volume retail setting, assisting with product selection and returns.
- Maintained merchandising standards and organized inventory to optimize visual presentation and availability.
- Executed opening and closing procedures while handling cash transactions and ensuring register accuracy.
- Monitored sales floor for safety issues and loss prevention, reporting suspicious activities to management.
Education
High School Diploma -
Nelson Mandela School For Social Justice
Brooklyn, NY06-2023
Skills
- Customer service and assistance
- Customer engagement strategies
- Sales floor management
- Inventory oversight
- Shrinkage control
- Safety compliance monitoring
- Incident reporting
- Crowd control
- Problem solving
- Team collaboration
- Conflict resolution
- Effective communication
Timeline
Retail Store Associate
BJ Wholesale Club
10.2025 - Current
Loss Prevention Associate
Marshalls
01.2024 - 11.2025
Front Desk Receptionist
TownePlace Suites by Marriott
12.2022 - 12.2023
Customer Service Associate
Target
09.2021 - 11.2022
Retail Associate
TJ Maxx
01.2021 - 08.2021
High School Diploma -
Nelson Mandela School For Social Justice