Jesslayn Sinkovits
Allentown,Pennsylvania
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Starbucks. Skilled in inventory control and team building, adept at resolving conflicts and improving team performance. Achieved significant improvements in efficiency and customer service, demonstrating exceptional problem-solving and customer engagement abilities.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Starbucks
08.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Bartender
Union and Finch
08.2020 - 09.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Manager
Tavern on Liberty
03.2016 - 09.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor of Arts - English
Muhlenberg College
Allentown, PA05.2017
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Customer Relations
- Time Management
- Team Building and Leadership
- Store Opening and Closing
Timeline
Assistant Store Manager
Starbucks
08.2021 - Current
Bartender
Union and Finch
08.2020 - 09.2021
Manager
Tavern on Liberty
03.2016 - 09.2021
Bachelor of Arts - English
Muhlenberg College