Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessliana Gracia-Rivera

Amsterdam,NY

Overview

6
6
years of professional experience

Work History

Bartending/Catering Staff Member

Private Catering
06.2024 - Current
  • Provided excellent service under high-pressure situations, ensuring smooth event operations.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained clean and organized workspaces, adhering to strict health standards.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
  • Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
  • Enhanced customer satisfaction by providing exceptional catering services at various events.
  • Promoted a positive work environment through effective teamwork and collaboration among staff members.

Bartender

Megabites Catering
05.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.

Floater

HMSHost
04.2019 - 03.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.

Team Lead

Original Works
09.2018 - 12.2019
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Education

No Degree - Pharamcy

University of Connecticut
Storrs, CT

Skills

  • Basic accounting
  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Goal-Oriented
  • Cash Handling
  • Strong multitasking
  • Highly reliable

Languages

Spanish
Limited Working

Timeline

Bartending/Catering Staff Member

Private Catering
06.2024 - Current

Bartender

Megabites Catering
05.2023 - Current

Floater

HMSHost
04.2019 - 03.2020

Team Lead

Original Works
09.2018 - 12.2019

No Degree - Pharamcy

University of Connecticut
Jessliana Gracia-Rivera