Jessliana Gracia-Rivera
Amsterdam,NY
Overview
6
6
years of professional experience
Work History
Bartending/Catering Staff Member
Private Catering
Saratoga Springs, NY
06.2024 - Current
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
- Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Promoted a positive work environment through effective teamwork and collaboration among staff members.
Bartender
Megabites Catering
Amsterdam Municipal Golf Course
05.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Floater
HMSHost
Pattersonville, NY
04.2019 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Team Lead
Original Works
Amsterdam, NY
09.2018 - 12.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
No Degree - Pharamcy
University of Connecticut
Storrs, CTSkills
- Basic accounting
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Goal-Oriented
- Cash Handling
- Strong multitasking
- Highly reliable
Languages
Spanish
Limited Working
Timeline
Bartending/Catering Staff Member
Private Catering
06.2024 - Current
Bartender
Megabites Catering
05.2023 - Current
Floater
HMSHost
04.2019 - 03.2020
Team Lead
Original Works
09.2018 - 12.2019
No Degree - Pharamcy
University of Connecticut