Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jesslyn Garvey

Cedar Rapids

Summary

Dynamic daycare owner and former Team Lead at Nordstrom Direct Call Center, skilled in team leadership and conflict resolution. Successfully created a nurturing environment that fostered child development while enhancing customer satisfaction through effective communication. Proven ability to train staff and implement policies that drive performance and promote positive relationships with parents and clients.

Overview

19
19
years of professional experience

Work History

Daycare Owner/Operator

Self
Cedar Rapids
06.2010 - Current
  • Managed daily operations of daycare facility ensuring compliance with safety regulations.
  • Scheduled activities and events promoting social interaction among children.
  • Communicated regularly with parents addressing concerns and providing updates.
  • Implemented policies ensuring a positive environment for children and staff.
  • Created a safe, nurturing environment to promote learning and growth in children.
  • Established relationships with parents and guardians to foster strong communication regarding their child's progress.

Team Lead/Lead Mentor

Nordstrom Direct Call Center
Cedar rapids
04.2006 - 06.2010
  • Supervised daily operations and managed team performance.
  • Trained new employees on customer service protocols and company policies.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Motivated staff through positive reinforcement techniques.
  • Monitored team metrics to identify opportunities for process improvement.
  • Monitored team progress. Coached when needed.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.

Education

Bachelor of Arts - Business Management

Kaplan University
Davenport, IA
03-2002

Associate of Applied Science - Apparel Merchandising

Kirkwood Community College
Cedar Rapids, IA
05-2000

Skills

  • Team leadership
  • Employee training
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Time management
  • Child development
  • Activity scheduling
  • Customer relationship management
  • Positive reinforcement
  • Performance monitoring

Timeline

Daycare Owner/Operator

Self
06.2010 - Current

Team Lead/Lead Mentor

Nordstrom Direct Call Center
04.2006 - 06.2010

Bachelor of Arts - Business Management

Kaplan University

Associate of Applied Science - Apparel Merchandising

Kirkwood Community College

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Jesslyn Garvey