Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jesslyn Monjaraz

Houston

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server/Trainer/Manager

Whiskey Cake Kitchen & Bar
07.2020 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Corporate Server Trainer

Pluckers Wing Bar
08.2014 - 07.2020
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Utilized effective communication techniques to support server learning and comprehension.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Provided coaching and mentoring to employees.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Monitored new server performance and offered continuous support throughout training period.
  • Provided continuous evaluation and feedback to server employees.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Education

High School Diploma -

G W Carver Magnet High School
2100 S Victory St
06.2012

Skills

  • New Hire Training
  • Staff Scheduling
  • Staff Management
  • Team Leadership
  • Customer Service
  • Coaching and Mentoring
  • Staff Monitoring
  • Patron Satisfaction

Certification

  • TABC Certified
  • Food Handlers License

Languages

Spanish

Timeline

Server/Trainer/Manager

Whiskey Cake Kitchen & Bar
07.2020 - Current

Corporate Server Trainer

Pluckers Wing Bar
08.2014 - 07.2020

High School Diploma -

G W Carver Magnet High School

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Jesslyn Monjaraz