Jess Lynelle Bilano
Concord
Summary
To obtain a new challenging position that allows me to utilize my current skills while learning new skills to assist in advancing a business that offers a stable employment opportunity. I would like to be part of a company that would give professional growth advancement opportunities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
HAMPTON INN BY HILTON CONCORD
10.2024 - Current
- Asst. General Manager February 2023 – October 2024
Asst. General Manager
HOMEWOOD SUITES BY HILTON PLEASANT HILL CONCORD
03.2019 - 03.2023
Executive Meeting Manager
HOLIDAY INN CIVIC CENTER/BEI SAN FRANCISCO
07.2018 - 03.2019
Front Office Manager
HILTON CONCORD
05.2017 - 07.2018
Front Office Manager
DOUBLETREE HOTEL BY HILTON BERKELEY MARINA
12.2016 - 04.2017
Asst. Front Office Manager
CROWNE PLAZA HOTEL CONCORD/WALNUT CREEK
09.2014 - 11.2016
Receptionist/Accounts Receivable Coordinator
HAYWARD HILLS HEALTHCARE CENTER
06.2014 - 09.2014
Front Office Supervisor
CROWNE PLAZA HOTEL NEW ORLEANS AIRPORT
10.2013 - 05.2014
- Front Desk Agent January 2011 –October 2013
Education
Associates Degree - Hospitality Management
Delgado Community College
New Orleans, LA01.2014
Associates Degree - Hospitality Management
San Sebastian College
Manila, Philippines01.2009
Skills
- Knowledge of handling general administrative and clerical tasks
- Skilled in computer applications like MS Word, PowerPoint, Spreadsheet, Excel & Internet
- Skilled in hotel systems like OPERA, Holidex, OnQ R&I, OnQ PMS, Delphi and PEP
- Excellent monitoring, organizational and management skills
- Trained HR hotel representative
- Bi-lingual: Tagalog, English
Certification
- Master Connections Associate Sales Productivity Training - 2019
- General Manager Hilton Certification 2024
CORE COMPETENCIES
Bi-lingual: Tagalog, English
LEADERSHIP
- PCR Champion Award from IHG. Managed and tracked guest satisfaction and loyalty through creation, preparation, and execution of various programs and standards at the hotel front office.
- Hilton Honors Champion. Manager and tracked new enrollments and guest satisfactory and maintain the standards of each individual members.
Timeline
General Manager
HAMPTON INN BY HILTON CONCORD
10.2024 - Current
Asst. General Manager
HOMEWOOD SUITES BY HILTON PLEASANT HILL CONCORD
03.2019 - 03.2023
Executive Meeting Manager
HOLIDAY INN CIVIC CENTER/BEI SAN FRANCISCO
07.2018 - 03.2019
Front Office Manager
HILTON CONCORD
05.2017 - 07.2018
Front Office Manager
DOUBLETREE HOTEL BY HILTON BERKELEY MARINA
12.2016 - 04.2017
Asst. Front Office Manager
CROWNE PLAZA HOTEL CONCORD/WALNUT CREEK
09.2014 - 11.2016
Receptionist/Accounts Receivable Coordinator
HAYWARD HILLS HEALTHCARE CENTER
06.2014 - 09.2014
Front Office Supervisor
CROWNE PLAZA HOTEL NEW ORLEANS AIRPORT
10.2013 - 05.2014
Associates Degree - Hospitality Management
Delgado Community College
Associates Degree - Hospitality Management
San Sebastian College
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