Jessica Trevillion

Activated with HAART as a claim handler intaking new claims to assist customers impacted by severe weather events by stetting up new weather related claims. I also create new claims for other customers reporting claims for bodily injury, medical expenses for physical damage, homeowners property damage, and all other claims not weather related. After taking initial loss reports through HAART, I assign claims to appropriate departments/segments that handle claims other than auto. After completing loss intake on all auto claim, I work each claim to its furthest point by contacting all parties and entities involved to take statements, resolving clear liability, to set up vehicle inspections as well as car rental reservation and issuing payments to the necessary party for their settled portion of the claim.

• Worked productively in fast-moving work environment to process large volumes of claims.
• Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
• Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
• Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
• Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
• Enhanced claim processing efficiency by streamlining workflows and implementing new software tools.
• Developed positive relationships with clients, fostering trust and open communication during the claims process.
• Followed up with customers on unresolved issues.
• Calculated adjustments, premiums and refunds.
• Coach and mentor new employees and other peers assigned to the team.
• Helper peers with claim process through one-on-one online chat, screen sharing and group settings.

• Assisted in training new adjusters, sharing expertise and knowledge of industry standards and best practices.
• Reduced claim processing time with thorough investigation and accurate documentation of claim details.
• Established trust with policyholders, agents, and service providers by consistently delivering reliable information and timely claim resolutions.
• Evaluated complex claims involving multiple parties or large losses, applying critical thinking skills to determine appropriate resolutions fairly.
• Enhanced company reputation by demonstrating professionalism and empathy during interactions with policyholders in difficult situations.
• Increased customer satisfaction by efficiently resolving claim disputes and providing timely updates on claim status.
• Provided guidance to policyholders throughout the claims process, ensuring they understood their coverage limits and obligations under their policies.
• Identified potential fraud cases through keen attention to detail during investigations, protecting the company from financial loss.
• Maintained compliance with state regulations through continuing education courses and adherence to established procedures.

Worked in a team environment to handle and investigate claims in a fast pace call center environment. Licensed to work property claims in all 50 states. Receive and process claims information. Ensure compliance with state regulations and insurance policies throughout the claim process and settlement. Deliver a remarkable customer experience through the reporting and handling of claims. Proactively investigate, evaluate, negotiate and settle claims.

• Supported the finance team by processing invoices and expense claims promptly and accurately.
• Helped reconcile bank statements and accounts and maintain accuracy and current records.
• Assisted with preparation of monthly financial statements and reports to inform management.
• Input financial data and produced reports using Microsoft Excel.
• Organized budget documentation and tracked expenses to maintain tight business controls.