Jesús Omar Cuéllar Carasco
Hidalgo Del Parral,Chihuahua
Summary
Dynamic leader and problem-solver with a proven track record at Del Rio Signs, Enchantment Cabinetry & Design, and Golden Corral, enhancing team productivity and customer satisfaction. Excelled in customer relations and efficient record management, leveraging Microsoft Excel proficiency and analytical problem-solving skills. Demonstrated exceptional ability to manage stressful situations, ensuring project success and compliance with safety standards.
Overview
17
17
years of professional experience
Work History
Delivery Courier
Amazon
Albuquerque, NM
02.2024 - 08.2024
- Ensured timely delivery of packages to customers in accordance with company standards.
- Organized and maintained records for all deliveries, including tracking numbers and delivery confirmation.
- Performed vehicle safety inspections before each shift, ensuring proper functioning of brakes, engine, lights, and other components.
- Created daily delivery routes to maximize efficiency while minimizing travel time.
- Loaded and unloaded cargo from vehicles using appropriate equipment such as ramps or lift gates.
- Communicated with dispatch personnel regarding any delays or changes in route due to traffic or weather conditions.
- Provided excellent customer service when interacting with clients during package pickups and deliveries.
- Responded promptly to customer inquiries regarding the status of their orders over the phone or via email.
Team Lead / Main Installer
Del Rio Signs
Albuquerque, NM
05.2019 - 02.2024
- Conducted detailed surveys for potential customers
- Oversaw precise measurement placement and secure sign connection
- Transported signage, tools, and materials to installation locations
- Getting the site ready for new installations by handling previous setup
- Ensured proper use of equipment
- Ensured compliance with OSHA safety standards
- Maintained daily inventory to facilitate successful material distribution.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Resolved escalated customer complaints or queries promptly and efficiently.
Project Manager/Outside Sales Representative
Enchantment cabinetry & Design
Abq, NM
05.2014 - 05.2019
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Facilitated resolution of conflicts between team members when necessary.
- Created and implemented processes to ensure successful completion of projects.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
Outside Sales
Stone artisans
Abq, NM
04.2013 - 05.2014
- Identifying potential clients.
- Expanded customer knowledge with new product information
- Ensured timely follow-up on generated quotations
- Increased overall profitability through strategic sales initiatives
- Managed customer project coordination
- Collaborated with outside sales representatives in order to increase sales volume.
- Pursued and generated revenue through outside sales and marketing efforts by relentlessly identifying, developing and targeting new business partnerships.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Conducted inventories on a regular basis to track stock levels.
- Tracked sales performance metrics to identify trends in the market place.
Kitchen Assistant Manager
Golden corral buffet restaurant
Abq, NM
01.2010 - 04.2013
- Implemented effective hygiene practices
- Coordinated staff work hours
- Oversaw employee hiring procedures
- Direct day-to-day activities following kitchen manager's instructions
- Enforced sanitation standards in the kitchen per health and safety regulations
- Managed inventory system efficiently
- Scheduled tasks for kitchen personnel
- Organized and monitored inventory levels of food supplies and kitchen equipment.
- Developed standard operating procedures for food production processes.
- Ensured compliance with health, safety, and sanitation regulations in the kitchen area.
- Trained new staff on proper use of kitchen equipment and safety protocols.
- Monitored performance of staff members to ensure quality standards were met.
Cashier/Laundry Attendant
ABQ Cleaners
Abq, NM
06.2007 - 12.2009
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
Education
No diploma -
University of New Mexico
Albuquerque, NM05.2009
Associate of Applied Science - General Studies
Central New Mexico CC
Albuquerque, NM05.2007
HS diploma -
Rio Grande High School
Albuquerque, NM05.2006
Skills
- Customer Relations
- Efficient Record Management
- Effective Scheduling
- Database Management
- Executive Support Services
- Spreadsheet Management
- Customer Complaint Resolution
- Accurate Data Entry
- Document Creation
- Microsoft Excel Proficiency
- PowerPoint Proficiency
- Numbers
- Pages
- Outlook
- Gmail
- Windows
- IOS
- QuickBooks
- Detail-Oriented Organization
- Analytical Problem Solving
- Adept at Managing Stressful Situations
- Effective Time Management
- Self-Driven Initiative
- Team Leadership
- Flexible Problem Solving
Languages
English
Professional
Spanish
Professional
Affiliations
- Avid dog Lover. i have 4 dogs & would one day like to run a dog rescue
- in my down time i enjoy playing video games, working out, doing things around my house
- I also love nature, hiking, camping, biking
References
References available upon request.
Timeline
Delivery Courier
Amazon
02.2024 - 08.2024
Team Lead / Main Installer
Del Rio Signs
05.2019 - 02.2024
Project Manager/Outside Sales Representative
Enchantment cabinetry & Design
05.2014 - 05.2019
Outside Sales
Stone artisans
04.2013 - 05.2014
Kitchen Assistant Manager
Golden corral buffet restaurant
01.2010 - 04.2013
Cashier/Laundry Attendant
ABQ Cleaners
06.2007 - 12.2009
No diploma -
University of New Mexico
Associate of Applied Science - General Studies
Central New Mexico CC
HS diploma -
Rio Grande High School
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