Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Palermo

Chesapeake,VA

Summary

Experienced Professional Dog Groomer boasting wide-ranging experience in providing comprehensive grooming services to diverse breeds. Skillful at assessing individual pet needs, managing grooming procedures with safety and care, and showcasing top-level customer service skills. Demonstrated history of improving salon efficiency while maintaining high standards of cleanliness and animal welfare. Strong commitment to humane handling techniques underpins work ethic.

Overview

12
12
years of professional experience

Work History

Professional Dog Groomer

Petsuitesinc
Virginia Beach, VA
02.2022 - Current
  • Examined dogs to assess coat condition, skin health, and identify any potential medical issues.
  • Groomed pets using a variety of clippers, scissors, shears, combs, brushes and other grooming tools.
  • Bathed dogs in warm water with appropriate shampoos and conditioners according to breed type or owner preference.
  • Performed ear cleaning, nail trimming and anal gland expression as requested by clients.
  • Provided advice on pet nutrition, behavior and general care.
  • Kept accurate records of services performed for each animal.
  • Maintained a clean work environment throughout the day.
  • Followed safety protocols when handling animals during grooming sessions.
  • Discussed pricing options with customers to determine the best service package for their pet's needs.
  • Ensured all equipment was properly maintained and stored at the end of each shift.
  • Educated customers on proper maintenance techniques between professional groomings.
  • Created customized haircuts based on individual breed standards or client requests.
  • Monitored animals for signs of stress or discomfort during grooming sessions.
  • Maintained inventory levels of supplies such as shampoo, conditioner and blades.
  • Provided additional services such as teeth brushing or flea treatments upon request.
  • Adhered to all local laws related to animal welfare and safety regulations.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Delivered excellent service to pet owners to drive repeat business.
  • Bathed and groomed pets using gentle techniques.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Cleaned and maintained kennels, holding areas and surgical rooms.

Chef

MOD Pizza
Chesapeake, VA
07.2019 - 09.2022
  • Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
  • Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
  • Maintained a clean work environment by adhering to sanitation policies and procedures.
  • Stored foods correctly using correct storage containers and labelling systems.
  • Adjusted seasonings of dishes according to customers' tastes.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Exercised portion control for items served, eliminating waste.
  • Conducted daily inventory of supplies and restocked shelves accordingly.
  • Maintained cleanliness of kitchen, including floors, counters, utensils, and equipment.
  • Organized and labeled food items for quick identification.
  • Prepared ingredients for meal production by washing, chopping, measuring and mixing.
  • Sliced meats and cheeses to order specifications.
  • Operated slicers and grinders to prepare meats according to recipes.
  • Followed all safety protocols while operating kitchen equipment such as knives, blenders and mixers.

Retail Worker

Icing By Claire's
Chesapeake, VA
06.2018 - 07.2019
  • Greeted customers and provided information about ear piercing services.
  • Assisted customers with selecting jewelry for their piercings.
  • Cleaned, sterilized and sanitized equipment before and after each customer service.
  • Performed ear piercings using a sterile needle or gun in accordance with health regulations.
  • Educated customers on proper aftercare of their pierced ears.
  • Provided outstanding customer service to ensure positive experiences.
  • Greeted customers in a friendly and professional manner.
  • Assisted customers with product selection, inquiries, and purchase decisions.
  • Operated cash register to process customer purchases.
  • Stocked merchandise on shelves and displays.
  • Maintained store cleanliness and organization.
  • Provided excellent customer service by responding to all customer inquiries promptly.
  • Performed inventory control activities such as counting stock items and restocking shelves.
  • Verified that all pricing was accurate on products throughout the store.
  • Processed returns, exchanges, and gift cards according to company policy.
  • Reconciled daily sales receipts with cash drawer totals at end of shift.
  • Adhered to security policies for handling money transactions.
  • Prepared reports summarizing daily financial transactions.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Pretzel Maker

Pretzel Twister
Chesapeake, VA
06.2016 - 07.2018
  • Operated pretzel-making machinery to twist and shape dough into traditional pretzels.
  • Prepared batches of dough for baking, ensuring accurate measurements of ingredients.
  • Monitored the baking process to ensure that pretzels were cooked properly according to company standards.
  • Inspected finished products for quality control purposes, removing any defective items from production line.
  • Packaged freshly-made pretzels in accordance with customer specifications.
  • Restocked supplies such as flour, salt, sugar, yeast, and other necessary ingredients.
  • Cleaned and sanitized equipment and work area on a regular basis to maintain food safety standards.
  • Assisted customers with orders and inquiries at the retail counter.
  • Trained new employees on proper usage of machines and techniques for making pretzels.
  • Followed strict health and safety protocols when handling food items.
  • Managed daily sales transactions using cash register system accurately and efficiently.
  • Kept up-to-date on product knowledge including nutritional information and ingredient lists.
  • Stored prepared dough in refrigeration units until ready for use in baking process.
  • Organized work station to maximize efficiency during peak hours of operation.
  • Provided excellent customer service by responding promptly to questions or concerns.
  • Worked collaboratively with team members to achieve desired results.
  • Calculated and processed payments, communicating with customers to ensure accuracy and satisfaction.
  • Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
  • Safely prepared, assembled and presented food to satisfy customers and fill orders.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Worked with teammates and openly invited coaching from management team.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Served food and beverages with focus on quality items and superior service.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.

Transcriptionist

n/a
Chesapeake, VA
06.2012 - 06.2015
  • Edited and proofread transcribed documents to ensure accuracy and completeness.
  • Maintained up-to-date knowledge of transcription guidelines and best practices.
  • Interpreted poor quality audio recordings using specialized equipment such as noise reduction headsets or amplifiers.
  • Processed digital voice files sent via secure FTP sites.
  • Proofread, reviewed and verified dictation for accuracy and quality against established standards.
  • Transcribed documents and maintained high levels of accuracy.
  • Corrected errors in spelling, punctuation and grammar without changing meaning of sentences.
  • Developed and adhered to exacting transcription quality assurance standards and metrics.
  • Replayed dictation tapes to verify contextual accuracy of reports.
  • Reviewed and edited transcribed reports for grammar, syntax, and clarity.
  • Managed transcription workflow to meet tight deadlines without compromising quality.
  • Transcribed audio recordings into written documents with high accuracy and attention to detail.
  • Adapted transcription techniques to accommodate various accents, dialects, and speaking speeds.
  • Maintained a high typing speed with minimal errors to maximize productivity.
  • Utilized foot pedals and other transcription equipment to control audio playback.
  • Made corrections when needed to grammar, spelling, and syntax.

Education

Associate of Arts - Interior Design

Tidewater Community College
Norfolk, VA
05-2025

Skills

  • Cleaning and sanitizing
  • Canine anatomy knowledge
  • Appointment Scheduling
  • Grooming best practices
  • Sanitation Procedures
  • Nail Trimming
  • Animal Handling
  • Paw Pad Care
  • Customer Service
  • Kennel disinfection
  • Facilities Maintenance
  • Work Planning
  • Animal Training
  • Progress Documentation
  • Analytical Thinking
  • Reliability
  • Interpersonal Skills
  • Inventory Management
  • Adaptability
  • Problem-solving abilities
  • Physical Stamina
  • Professionalism
  • Supply Unloading and Storage
  • Problem Identification
  • Animal Care
  • Analytical Skills
  • Work Prioritization
  • Decision-Making
  • Organizational Skills
  • Honest and Dependable
  • Multitasking Abilities
  • Pet Owner Advisory
  • Customer Communication

Languages

English
Professional
ASL
Professional
Japanese
Limited

Timeline

Professional Dog Groomer

Petsuitesinc
02.2022 - Current

Chef

MOD Pizza
07.2019 - 09.2022

Retail Worker

Icing By Claire's
06.2018 - 07.2019

Pretzel Maker

Pretzel Twister
06.2016 - 07.2018

Transcriptionist

n/a
06.2012 - 06.2015

Associate of Arts - Interior Design

Tidewater Community College

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Jessica Palermo