Jesús Rafael Ceniceros Chávez
Ciudad Juarez
Summary
Self-motivated quality leader brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. Committed to quality systems to ensure the business meets growth, productivity, and quality objectives and excels in business excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Regional Warranty Management Coordinator
Automotive Lighting By MARELLI
Ciudad Juarez
01.2023 - Current
- Assist regional plants with reviewing warranty claims and helping to resolve claims corrections and charge-backs to minimize potential write-off or customer charge backs.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Actively participates in global standardization projects and improvements to reduce warranty cost.
- Achieved a $1.230 MUSD cost avoidance in 2023 (Customer reimbursement); reopening a closed technical factor agreement in which market reference anomalous behavior was detected using data software analysis.
STELLANTIS / DAIMLER Quality Warranty Coordinator
Automotive Lighting By MARELLI
03.2022 - 12.2022
- Leads warranty claims problem-solving supervising that each area has its analysis, corrective actions, and systematic actions
- Maintain constant communication with customers and resident engineers to provide support and responses from the plant to the customer and from the customer to the plant
- Demonstrated exceptional attention-to-detail when reviewing claim documentation before making eligibility decisions.
- Management and administration of financial prognosis to assure warranty chargebacks financial liability.
- Implemented Smart LPA (IATF-16949 CQI-8 layer process audit) software to ensure permanent corrective actions implementations sustainability and Lessons Learned deployment.
- Achieved a warranty cost reduction of USD 315K in 2021 by application of six sigma (DMAIC) concepts by reducing process variation inspection and control methods.
Junior Quality Assurance Manager
APTIV Mexico RB1
Ciudad Juarez
11.2019 - 02.2021
- Quality assurance and quality control leader of 5 business units (SMT, Stamping, PCB, Injection Molding, and Final Assembly)
- Supervised a team of 8 quality engineers and 40 associates and assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Led customer quality systems audits for BSI(IATF-16949), GM BIQS, FORD Q1, PSA/OPEL QSB+, DAIMLER, VDA 6.3 and Warranty Q-Help
- Maintain constant communication with APTIV customers and resident engineers to provide support and responses from the plant to the customer and from the customer to the plant
- Actively participated in APQP and product development
- Project champion for GM BIQS quality management systems requirements implementation and deployment.
- Problem-solving leader assuring that each area has its analysis corrective actions and systematic actions
- Committed to quality area systems to ensure improvement actions are implemented to reduce FPY / RTY and COPQ
- Achieved customer accolades such as Ford Q1 Silver in 2020 GM Supplier Excellence Award in 2021 and APTIV global Lean 2.0 award.
Quality Manager (temporary)
KNW Mexico
Ciudad Juarez
05.2019 - 11.2019
- Quality leader for new two manufacturing sites ensuring products meet quality standards requirements to minimize quality costs and maximize customer satisfaction whilst ensuring that procedures and processes are adhered to KPI
- Communicate quality control information to all relevant organization departments, outside vendors, and contractors
- Instruct staff in quality control; built and implement a quality management system in accordance with ISO 9001 standard.
- Establish and implement departmental policy, goals objectives, and procedures.
- Achieved ISO 9001 certification of two manufacturing sites in 2019.
Senior Quality Control Engineer
FXI INNOVATIONS
Ciudad Juarez
12.2017 - 04.2019
- Ensuring that products meet quality standards required to minimize quality costs and maximize customer satisfaction whilst ensuring that procedures and processes adhere to CSR, In-Process Audits, LPA Audits, FTQ, and PPMS (KPIs)
- Led problem-solving supervising that each area has its own analysis and corrective actions and systematic actions
- Designed and implemented quality control processes to facilitate customer satisfaction.
- Supported new product development initiatives by providing expert input on design specifications, regulatory requirements, and risk assessments.
- Team Leader of a Major KAIZEN; Achieved operational cost avoidance of $1.8 MUSD 2020 by reducing process setups variations from 96 setups to 23 setups.
Supplier Quality Specialist
LEAR CORPORATION (MTO-Seating)
Ciudad Juarez- Zaragoza Plant
07.2016 - 12.2017
- Supplier management ensuring that products produced meet quality standards required to minimize quality costs and maximize customer satisfaction.
- Coordinated regular supplier meetings to review performance metrics and drive continuous improvement efforts across the supply chain.
- Conducted comprehensive supplier IATF-16949, VDA assessments, identifying areas for improvement and providing recommendations for enhanced performance.
- Actively participated in APQP and product development
- Supplier Quality recovery and validation of supplier problem-solving analysis, corrective actions, and systematic actions
- Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders, and engineering specifications to meet contract compliance regulations.
- Developed and implemented procedures to meet product quality standards
- Achieved an estimated poor quality cost avoidance of $ 65k by Implementing a rework process area.
Junior Process Engineer
Chihuahua Electrical Wire Systems
Ciudad Juarez
02.2015 - 07.2016
- Conducted root cause analyses to identify areas for improvement in manufacturing processes.
- Collaborated with cross-functional teams for successful process optimization projects.
- Enhanced product quality through rigorous testing and data analysis procedures.
- Collaborated with R&D teams on new product development projects, integrating innovative ideas into existing processes effectively.
- Improved process efficiency by identifying bottlenecks and implementing solutions.
Education
Associate of Applied Science - Quality Control And Productivity Management
TECMILENIO
Monterrey Nuevo Leon12.2022
Associate of Applied Science - Industrial Engineering
CENTRO UNIVERSITARIO PASO DEL NORTE
Ciudad Juarez Chihuahua 12.2020
Skills
- Quality Management Systems
- Customer Satisfaction
- Root Cause Analysis
- Corrective Action Planning
- Product Inspection Techniques
- Quality Control Processes
- Decision Making
- IATF 16949
- ISO 900B
- BMW GS 95004
- VDA 63
- OPEL QSB
- FORD Q1
- PSA/OPEL QSB
Certification
- Six Sigma Green Belt, TecMilenio 2022
- IATF 1649 CQI-08; LPA 2022
- IATF 16949 CQI-14 Warranty Management 2022
- The Frontline Leader Program, FXI Innovations 2018
- Statistical Problem Solving (apprentice) SPS 2018
- KT Kepner & Tregoe Problem Solving 2018
- Core Tools (MSA, SPC, FMEA, CP, APQP), Dextro Group 2018
- IATF 16949 Internal Auditor, FXI Innovations 2018
- Red X Problem Solving, Lear Corporation 2017
- Quality Systems, Lear Corporation 2016
- Instructors Formation Program, Lear Corporation 2016
- Process Failure Mode Effect Analysis- PFMEATraining, Lear Corporation 2016
- Process Control Plan Training, Lear Corporation 2016
References
- KATZKIN Auto Vice President of Operations, 001 215 908 2638, magon65@hotmail.com
- SAGE Operations Manager, Joab Martinez 656 297 9231
- Marelli-Lightning Régional Quality Manager, Felipe Nacher 01 915 704 9076
- APTIV PCB Busines Manager, Alejandro Valenzuela 614 471 8550
- Lear Corporation (seating) Quality Manager, Benjamin Nunez 656 562 8491, BNunez@lear.com
- Marelli Warranty Coordinator, Uriel Sanchez 656 359 2236
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Regional Warranty Management Coordinator
Automotive Lighting By MARELLI
01.2023 - Current
STELLANTIS / DAIMLER Quality Warranty Coordinator
Automotive Lighting By MARELLI
03.2022 - 12.2022
Junior Quality Assurance Manager
APTIV Mexico RB1
11.2019 - 02.2021
Quality Manager (temporary)
KNW Mexico
05.2019 - 11.2019
Senior Quality Control Engineer
FXI INNOVATIONS
12.2017 - 04.2019
Supplier Quality Specialist
LEAR CORPORATION (MTO-Seating)
07.2016 - 12.2017
Junior Process Engineer
Chihuahua Electrical Wire Systems
02.2015 - 07.2016
Associate of Applied Science - Quality Control And Productivity Management
TECMILENIO
Associate of Applied Science - Industrial Engineering
CENTRO UNIVERSITARIO PASO DEL NORTE