Jessica Hendon
Business Professional/Student
2370 Skyview Ln. Colorado Springs,CO
Summary
Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.
Overview
18
18
years of professional experience
5
5
Certification
Work History
Remote Merchandiser- Independent Contractor
Health Group/Circle K/Top Golf/Dynata
Colorado Springs, CO
04.2022 - Current
- Building Inspector at United Health Group:
- This short-term role, ending at the end of the month, has provided me with valuable experience, I inspected the condition of the building measuring with a dual end laser the walls, floors, and ceiling within an app and giving Pictures and ratings on the physical condition of each area within the building.
- Retail Lead Merchandiser/Cleaner/Professional Organizer: As a Retail Lead Merchandiser, my primary responsibility is to ensure optimal inventory levels that meet the store's needs and market demand and out away inventory off truck orders.
- I monitor inventory changes and keep the store stocked with popular and suitable products
- Organized displays according to company standards and specifications.
- Maintained a clean and organized work environment at all times.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Additionally, I train and oversee the staff responsible for range, stock, and display presentations
- My strong leadership skills, knowledge of marketing trends, and ability to motivate and lead store staff are crucial in this role.
- I haver worked several other roles with many other companies, from restaurant to retail lead merchandiser I have gained valuable knowledge and many skills that I will take with me into my future roles.
Remote Office/Customer Support Manager
Metro Wildlife & Pest Control LLC
North Charleston, SC
07.2021 - 01.2023
- Project and Financial Management: Overseeing projects, handling financial, managing invoices, and overseeing accounts payable
- Communication: Handling all office communications, including inbound and outbound calls and emails
- Software and Vendor Management: Using Gorilla Desk Software for project setup and managing vendor relations
- Sales and Customer Service: Writing contracts, making follow-up calls, and resolving service-related issues with empathy
- Legal and Industry Knowledge: Handling legal filings related to services performed and continually learning about the wildlife and pest control industry.
- Responded to escalated customer issues in accordance with company guidelines.
- Analyzed trends in customer behavior to identify opportunities for improvement in the customer experience.
- Maintained detailed records of all interactions with customers using CRM software tools.
- Evaluated team member performance against established goals and objectives.
- Drove customer escalations to resolution by engaging directly with clients.
Prep Cook/Team Leader
Jim-N-Nicks Community BBQ
North Charleston, SC
07.2018 - 03.2020
- Salad and Fry Station: Started my journey working at the salad/fry station, mastering the art of preparing fresh salads and operating the fry station efficiently
- Backline and Prep Cook: Progressed to the back-line, preparing ingredients and cooking recipes from scratch
- As the main prep cook, I ensured all ingredients were washed, peeled, and prepared for the commercial kitchen
- Cashier and Customer Service: Handled cashier duties, drive-thru, and catering orders, ensuring orders were fulfilled in a timely manner and beverage requests were met
- Dishwashing: Assisted with dishwashing when needed, maintaining a clean and organized workspace
- Food Handling and Safety: Operated a flat-top fryer, adhered to proper food handling standards, and ensured the kitchen was cleaned and sanitized regularly
- Organized walk-in coolers and freezers according to established guidelines.
- Measured ingredients accurately using measuring cups and spoons.
- I also practiced proper cutting/knife handling for safety and precision
- Training and Leadership: Trained other entry-level employees, demonstrating strong leadership skills and a commitment to team development.
FOH Restaurant Manager
Fatz Cafe
North Charleston, SC
09.2016 - 10.2018
- Customer Service: Addressing customer-related issues and complaints, conducting guest experience check-ups, and problem-solving to enhance customer satisfaction
- Point of Sale (POS) Assistance: Assisting with POS work, including troubleshooting the Aloha POS system, and handling cash and credit card refunds
- Cash Management: Overseeing cash management to ensure accurate and secure financial transactions
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Optimized profits by controlling food, beverage and labor costs.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Scheduling and Interviews: Managing front-of-the-house employee scheduling and conducting interviews to maintain a strong and effective team
- To-go and Catering: Overseeing to-go orders and catering services to meet diverse customer needs.
Assistant Restaurant Manager
Wendy's
Pooler, GA
08.2005 - 11.2014
- Assisted in recruiting, training, and scheduling staff members.
- Provided leadership and direction to restaurant employees.
- Ensured compliance with health and safety regulations.
- Monitored customer service standards and took corrective action when needed.
- Supervised food preparation, ordering of supplies, and inventory control.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of sales transactions and other financial information.
- Created weekly work schedules for all restaurant personnel.
- Managed cash register operations including deposits and reconciling discrepancies.
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Reviewed employee performance data regularly to identify areas needing improvement.
Education
MBA - Business Management
Southern New Hampshire University
Manchester07.2025
Bachelor of Arts - Psychology
Southern New Hampshire University
Manchester, NH05.2023
Skills
- Mentoring
- Data collection
- Customer relationship management
- Live chat
- Training & development
- Leadership
- Active Listener
- Negotiation
- Windows
- Mobile devices
- Cash handling
- Shift management
- POS Systems Knowledge
- Customer Relationship Management (CRM)
- Pricing and Signage Updates
- Account management
- Business development
- Cash register
- Interviewing
- Retail sales/Cashier/lead merchandising
- Stock Rotation
- Documentation review
- Banking
- Presentation skills
- Office management
- Human resources
- Project management
- Personal assistant experience
- Bookkeeping
- Pest Control Projects
- Scheduling/Route Optimization Management
- DocuSign
- B2B/B2C Sales
- Using Empathy and Compassion Skills to Lead
Certification
ServSafe- Food Handling Manager Certification, 11/01/20, 11/01/23
- Emortional Intellgence Certification - 2023
- Excel Cert., CARP (Southern New Hampshire University MBA Program- 2023
- Metoring Vs Coaching Certification-2023
- HIPPA Cetification-2023
Awards
National Society of Leadership and Success, 08/01/20 Merit.org, 05/01/19
Affiliations
- Enjoy Art including paintings, and photography
- Also, am a wonderer in the unknown like the universe and how we relate to it all.
References
References available upon request.
Timeline
Remote Merchandiser- Independent Contractor
Health Group/Circle K/Top Golf/Dynata
04.2022 - Current
Remote Office/Customer Support Manager
Metro Wildlife & Pest Control LLC
07.2021 - 01.2023
Prep Cook/Team Leader
Jim-N-Nicks Community BBQ
07.2018 - 03.2020
FOH Restaurant Manager
Fatz Cafe
09.2016 - 10.2018
Assistant Restaurant Manager
Wendy's
08.2005 - 11.2014
MBA - Business Management
Southern New Hampshire University
Bachelor of Arts - Psychology
Southern New Hampshire University
ServSafe- Food Handling Manager Certification, 11/01/20, 11/01/23
Similar Profiles
David KohlbergDavid Kohlberg
Regional Outside Sales Representative at Top Golf Callaway Golf Brands Corp.Regional Outside Sales Representative at Top Golf Callaway Golf Brands Corp.
OBIORA BELONWUOBIORA BELONWU
Anaesthetics Practitioner at Circle Health GroupAnaesthetics Practitioner at Circle Health Group
Noah CorneliousNoah Cornelious
Food Runner at Top GolfFood Runner at Top Golf