JESSICA R. CHRISTENSEN
Hospitality
Auburn,CA
Summary
Dynamic hospitality professional with 20+ years of industry experience. Dedicated to authentic personalized customer engagement through the use of stories and connection. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hospitality Specialist
Twin Rocks Winery
Granite Bay , CA
2022.08 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased customer service ratings significantly through personable service.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Investigated and resolved customer inquiries and complaints quickly.
General Manager
Range Kitchen & Tap
2021.05 - 2021.11
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty
- Increased restaurant traffic through social media marketing
- Created sales opportunities through Guest loyalty programs utilizing CMS
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Developed and maintained relationships with customers and suppliers through account development
Client Liaison Officer
Go Lab Global
2020.06 - 2020.12
- Client Relationship Liaison Instrumental in providing groundwork for Health-Care Tech start-up company - 2$ million in Net Revenue
- Generated leads through targeted outreach through multi-layered teams
- Maintained relationships with client accounts through transparent and timely communication
- Forged and cultivated productive relationships with community members and potential partners.
- Managed complex patient data under HIPAA compliance
- Led Cross-functional team to implement testing practices
- Increased program outreach by building strong relationships with educators and community
Special Events Manager
Hawks Restaurant
2020.02 - 2020.08
- Forecasting, financial analysis, and procurement of goods and staffing Correspondence and communication between departments
- Managed administrative logistics of events planning, event booking and event promotions.
- Maintained calendar of events for two restaurants- Net revenue of 6.5$ million
- Managed administrative logistics of events planning, event booking, and event promotions.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
Operations Manager
Fourk Kitchen
2019.02 - 2020.02
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Oversight of Wine program and monthly rotating inventory
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Trained new employees on proper protocols and customer service standards.
- Direct oversight of customer satisfaction, activation, and engagement
- Implementation and management of POS and reservation system
- Social Media posts and engagements
Education
Associate of Science - Business Administration
Sierra College
Rocklin, CA06.2023
Some College (No Degree) - Wine Studies
Santa Rosa Junior College
Santa Rosa, CASome College (No Degree) - Comparative Literature
New York University
New York, NYSkills
- Excellent Intra/Interpersonal skills
- Leadership and Collaboration
- Creative and Strategic business planning
- Adaptable, solution-oriented, and resourceful
- Data Research and Compilation
- Competitor Research
- Focus and Follow-Through
- Workflow Optimization
- Onboarding and Orientation
- Customer Loyalty
Certification
Sommelier
Software and Social Media
- Google Workspace
- Wine-Searcher Pro
- Slack
- Microsoft Suite
- Canva
- Reservation Management Platforms: OpenTable, Rezi, Yelp
- POS Systems: TOAST, SpotOn
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Hospitality Specialist
Twin Rocks Winery
2022.08 - Current
General Manager
Range Kitchen & Tap
2021.05 - 2021.11
Client Liaison Officer
Go Lab Global
2020.06 - 2020.12
Special Events Manager
Hawks Restaurant
2020.02 - 2020.08
Operations Manager
Fourk Kitchen
2019.02 - 2020.02
Associate of Science - Business Administration
Sierra College
Some College (No Degree) - Wine Studies
Santa Rosa Junior College
Some College (No Degree) - Comparative Literature
New York University
Sommelier
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