Summary
Overview
Work History
Education
Skills
Certification
Software and Social Media
Work Availability
Timeline
Generic
JESSICA R. CHRISTENSEN

JESSICA R. CHRISTENSEN

Hospitality
Auburn,CA

Summary

Dynamic hospitality professional with 20+ years of industry experience. Dedicated to authentic personalized customer engagement through the use of stories and connection. Recognized for leadership, planning abilities and clear, direct communication style.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hospitality Specialist

Twin Rocks Winery
Granite Bay, CA
08.2022 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Increased customer service ratings significantly through personable service.
  • Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
  • Investigated and resolved customer inquiries and complaints quickly.

General Manager

Range Kitchen & Tap
05.2021 - 11.2021
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Implemented operational strategies and effectively built customer and employee loyalty
  • Increased restaurant traffic through social media marketing
  • Created sales opportunities through Guest loyalty programs utilizing CMS
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
  • Developed and maintained relationships with customers and suppliers through account development

Client Liaison Officer

Go Lab Global
06.2020 - 12.2020
  • Client Relationship Liaison Instrumental in providing groundwork for Health-Care Tech start-up company - 2$ million in Net Revenue
  • Generated leads through targeted outreach through multi-layered teams
  • Maintained relationships with client accounts through transparent and timely communication
  • Forged and cultivated productive relationships with community members and potential partners.
  • Managed complex patient data under HIPAA compliance
  • Led Cross-functional team to implement testing practices
  • Increased program outreach by building strong relationships with educators and community


Special Events Manager

Hawks Restaurant
02.2020 - 08.2020
  • Forecasting, financial analysis, and procurement of goods and staffing Correspondence and communication between departments
  • Managed administrative logistics of events planning, event booking and event promotions.
  • Maintained calendar of events for two restaurants- Net revenue of 6.5$ million
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Fulfilled contractual obligations for rehearsal and day of event coordination.

Operations Manager

Fourk Kitchen
02.2019 - 02.2020
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Oversight of Wine program and monthly rotating inventory
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Trained new employees on proper protocols and customer service standards.
  • Direct oversight of customer satisfaction, activation, and engagement
  • Implementation and management of POS and reservation system
  • Social Media posts and engagements

Education

Associate of Science - Business Administration

Sierra College
Rocklin, CA
06.2023

Some College (No Degree) - Wine Studies

Santa Rosa Junior College
Santa Rosa, CA

Some College (No Degree) - Comparative Literature

New York University
New York, NY

Skills

  • Excellent Intra/Interpersonal skills
  • Leadership and Collaboration
  • Creative and Strategic business planning
  • Adaptable, solution-oriented, and resourceful
  • Data Research and Compilation
  • Competitor Research
  • Focus and Follow-Through
  • Workflow Optimization
  • Onboarding and Orientation
  • Customer Loyalty

Certification

Sommelier

Software and Social Media

  • Google Workspace
  • Wine-Searcher Pro
  • Slack
  • Microsoft Suite
  • Canva
  • Reservation Management Platforms: OpenTable, Rezi, Yelp
  • POS Systems: TOAST, SpotOn


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Hospitality Specialist

Twin Rocks Winery
08.2022 - Current

General Manager

Range Kitchen & Tap
05.2021 - 11.2021

Client Liaison Officer

Go Lab Global
06.2020 - 12.2020

Special Events Manager

Hawks Restaurant
02.2020 - 08.2020

Operations Manager

Fourk Kitchen
02.2019 - 02.2020

Associate of Science - Business Administration

Sierra College

Some College (No Degree) - Wine Studies

Santa Rosa Junior College

Some College (No Degree) - Comparative Literature

New York University

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