JESSICA RODRIGUEZ
Los Fresnos,TX
Summary
Resourceful compliance coordinator with a proven track record at Compass Connections, excelling in client needs assessments and effective verbal communication to enhance program operations significantly. Demonstrated expertise in conducting thorough investigations and fostering strong relationships, leading to positive outcomes. Renowned for a strong work ethic and adaptability, with exceptional interpersonal skills that facilitate collaboration and problem-solving. Committed to embracing new challenges while maintaining a dependable and results-oriented approach.
Overview
14
14
years of professional experience
Work History
Prevention of Sexual Abuse Coordinator
Compass Connections
Los Fresnos, TX
05.2022 - Current
- Operate as a liaison between programs and the Office of Refugee Resettlement to ensure that housing units for unaccompanied minors, documentation, and visual signage are within the Interim Final Rule federal standards, while providing guidance and support as necessary to verify compliance with policies.
- Ensured timely completion of sexual abuse incident prevention and responses in the facility.
- Provide guidance on grievances, SA-SIRS, and SIRS, as quality assurance.
- Ensure that all PSA boards are up to date, and have all the materials posted for visibility.
- Assist in ensuring we do not have any blind spots.
- Assist with audits of files, Salesforce, UC Portal, grievances, and any other assignments.
- Attends and participates in staff meetings, trainings, workshops, conferences, and any other staff-related activities required by the position.
- Coordinate with the program to complete PSA-related training, and attend staff briefings.
- Provide minors with meet-and-greets, and have monthly group sessions with children for PSAs.
- Investigate any reported issues, and provide accurate reports in a timely manner to senior leadership.
- Conduct weekly walkthroughs of the program and provide feedback to the leadership team.
- Organized team events to promote a positive work environment.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Maintained calendars of upcoming events, meetings and deadlines.
Assistant Lead Case Manager
BCFS Health And Human Services
Los Fresnos, TX
12.2021 - 05.2022
- The Assistant Lead Case Manager is responsible for using sound professional judgment and best practices to ensure quality case management services, and supervising case aide staff daily to ensure staff function according to their written position descriptions; assist in problem-solving when needed.
- Model effective communication, and facilitate effective communication between case management and case aide staff.
- Use the BCFS HHS reporting system to collect data and evaluate the services provided to the service population and their sponsors by case management staff and case aide staff.
- Maintain current information in the reporting system daily.
- Communicate with prospective sponsor(s) within the specified timeframe to discuss the role.
- Referred clients to appropriate team members, community agencies, and organizations to meet treatment needs.
- Run reports from Salesforce, WEBEOC, as needed, and the UC portal.
- Worked closely with leads and leadership to ensure the safety of our children in care, and staff.
- Built relationships with participants through positive attitude and communication.
- Served as the point of contact for the department as needed.
- Facilitated training sessions for new employees on company policies and procedures.
- Maintained positive working relationship with fellow staff and leadership.
Prevention Sexual Abuse Compliance Manager
Comprehensive Health Services Inc
Los Fresnos, TX
05.2021 - 11.2021
- Attends and participates in staff meetings, trainings, workshops, conferences, and any other staff-related activities required by the position.
- Prevention and response to incidents of sexual abuse within the facility.
- Monitored children according to protocols to evaluate safety, coping strategies, and overall wellbeing during placement.
- Partnered with Program Director to provide support and manage cases of sexual abuse and harassment.
- Perform limited internal investigations, per the assignment by the Licensed Administrator.
- Assessed compliance with ORR PSA Policy while generating insightful programmatic recommendations.
- Manage statistical data and relevant information in accordance with agency policy, TDFPS, and ORR.
- Supported PD and APD in managing internal projects and gathering data.
- Supported Program Director in managing program operations aligning with ORR policies.
- Ensured program compliance with PSA policies.
- Acts as the point of contact with ORR and state licensing representatives in the absence of the PD and APD.
- Facilitated communication by ensuring timely dissemination of updates, revisions, and changes in ORR policies and procedures.
- Attend and participate in staff meetings, trainings, and workshops.
Case Manager
Comprehensive Health Services
Los Fresnos, TX
11.2018 - 05.2021
- Coordinate case management and family reunification services for children.
- Conduct interviews with the UAC, parents/legal guardians, and/or other family members or adults to assess the viability of sponsorship, and complete assessments to ensure sponsors can provide for the UAC's physical and mental well-being.
- Ensured compliance with Family Reunification ORR standards through effective application.
- Conducted safe screening methods when contacting potential sponsors to ensure no risks to UAC and other UACs in the care facility.
- Submitted accurate and timely documentation, including Case Notes, Reviews, Individual Service Plans, Continuances, and Significant Incident Reports.
- Maintain contact with the assigned clinician and other departments to ensure the resident's needs and concerns are being met.
- Work in collaboration with the ORR/FFS and Case Coordinator, and communicate with the corresponding law enforcement officials about the UAC's pending release.
- Knowledge of TVPRA cases; explain the process, and the outcome/benefits to UACs that have been identified as trafficking victims.
- Coordinated assessments with department leads and other entities to guarantee quality services and timely release of UAC.
- Assigned to assist with the on-the-job training of new members of the Case Management Department.
- Complete safety plans, resource lists for UACs who need additional services such as medical, legal, educational, food banks, and emergency contact numbers upon reunification.
- Complete SIRs for cases as needed.
- Supported family members by providing information on local support groups.
- Collaborated with other service providers to ensure continuity of care for clients.
- Educated clients about mental health conditions, medications and self-care techniques.
Principal Secretary
Los Fresnos Elementary
Los Fresnos, TX
10.2012 - 11.2018
- Supervised office clerks and other staff.
- Managed phone and email correspondence, and handled incoming and outgoing mail and faxes.
- Supported team in executing various daily special assignments.
- Oversaw filing system ensuring data accuracy.
- Built and maintained excellent customer relationships through timely responses to inquiries, and going above and beyond to accommodate unusual requests.
- Managed a variety of events involving campus community groups over the year.
- Maintained accurate records by adjusting and editing paraprofessional schedules in Kronos.
- Allocated resources efficiently by preparing financial reports for the Finance Department.
- Coordinated coverage plans to ensure seamless workflow operations.
- Managed teacher and staff attendance records through Aesop system.
- Maintained and managed e-finance systems for operational accuracy.
- Enter budget data for Campus Improvement Plan and correct discrepancies.
- Assisted in processing insurance claims.
- Coordinated and organized meetings and appointments.
- Compiled required reports, emails, and memos effectively.
- Maintained confidential records for employees and students.
- Maintained confidentiality of sensitive employee records.
- Created a welcoming atmosphere for visitors by applying excellent interpersonal abilities.
- Handle incoming and outgoing mail.
- Organized timely shopping tasks to ensure successful execution of school functions.
- Run errands to meet school needs.
- Demonstrated strong ability to juggle various responsibilities efficiently.
- Entered and managed student schedules in database systems.
- Facilitated student pickup and drop-off processes with streamlined coordination.
Case Manager
Tropical Behavioral Center
Brownsville, TX
08.2011 - 08.2011
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans, and documented patient interactions and interventions in electronic charting systems.
- Helped patients receive appropriate, high-quality care, with reasonable results.
- Conducted home visits, psychosocial rehab sessions with clients, and educated them on their illness.
- Assisted them with crises to avoid and prevent crises.
- Assisted clients in finding resources such as food, shelter, and medical assistance.
- Scheduled meetings and sessions with clients and family members.
- On call during weekends and nights.
- Conduct screening for clients when they are in crisis, at hospitals, or in the office.
- Supported family members by providing information on local support groups.
- Reviewed treatment plans against individual goals and healthcare standards.
- Consulted with staff on resolution of complex service issues.
- Provided crisis intervention support for clients in emergency situations.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Educated clients about mental health conditions, medications and self-care techniques.
- Provided referrals to appropriate health care providers or other community resources.
Education
Bachelor of Arts - Psychology
The University of Texas at Brownsville And Texas Southmost College
Brownsville, TX06.2011
Associate of Arts - Social Work
The University of Texas at Brownsville And Texas Southmost College
Brownsville, TX05.2011
Skills
- Written and verbal communication
- Client needs assessments
- Clerical support
- Problem solving
- MS Office
- Dependable and responsible
- Relationship building
- Compliance documentation
- Conducting investigations
- Internal auditor
- Decision-making
- Event coordination
- Data entry
- Multitasking and organization
Timeline
Prevention of Sexual Abuse Coordinator
Compass Connections
05.2022 - Current
Assistant Lead Case Manager
BCFS Health And Human Services
12.2021 - 05.2022
Prevention Sexual Abuse Compliance Manager
Comprehensive Health Services Inc
05.2021 - 11.2021
Case Manager
Comprehensive Health Services
11.2018 - 05.2021
Principal Secretary
Los Fresnos Elementary
10.2012 - 11.2018
Case Manager
Tropical Behavioral Center
08.2011 - 08.2011
Bachelor of Arts - Psychology
The University of Texas at Brownsville And Texas Southmost College
Associate of Arts - Social Work
The University of Texas at Brownsville And Texas Southmost College
Similar Profiles
Desiree HernandezDesiree Hernandez
LVN at Compass ConnectionsLVN at Compass Connections
JENNIFER ARBALLOJENNIFER ARBALLO
Associate Regional Director at Compass ConnectionsAssociate Regional Director at Compass Connections
Elisa CortezElisa Cortez
Training Specialist at Compass ConnectionsTraining Specialist at Compass Connections