Jesssica Curenton
San Bernardino,CA
Summary
Reasonable Bodily Injury Claims Adjuster with high-level negotiation and persuasion skills to satisfy involved parties. Dependable and comfortable handling high volume of calls in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bodily Injury Claims Adjuster
Progressive
Riverside, CA
02.2023 - Current
- Investigated liability issues related to bodily injury claims.
- Analyzed data obtained from accident reports, witness statements, medical bills., in order to make appropriate decisions on claim resolution.
- Interacted with claimants, witnesses, attorneys and other parties involved in the claim process.
- Negotiated settlements with claimants or their representatives in accordance with state laws and insurance policies.
- Reviewed medical bills for accuracy and appropriateness of services rendered.
- Attended mediations and court hearings as required by law or requested by the client.
- Investigated and assessed property damage.
- Developed strategies for resolving difficult cases quickly and efficiently.
Loan Officer Assistant
Cross Country Mortgage
San Bernardino , CA
02.2022 - 06.2022
- Assisted loan officers with the preparation of loan documents and closing packages.
- Conducted credit checks, verified income and employment information, and obtained other required documentation from applicants.
- Monitored loan applications for completeness and accuracy prior to submission to underwriting department.
- Verified accuracy of all calculations related to mortgage payments, interest rates, taxes, insurance premiums.
- Coordinated closings with title companies or attorneys when necessary.
- Maintained up-to-date knowledge and compliance with internal policies and procedures and verified adherence to state and federal laws, rules and regulations affecting loan institutions.
- Liaised between borrowers and realtors, title companies and loan company management.
Senior Mortgage Loan Processor
Keller Mortgage
San Bernardino, CA
11.2020 - 02.2022
- Reviewed and verified loan documents to ensure accuracy and compliance with company policies and procedures.
- Resolved document discrepancies with customers in order to complete loan applications accurately.
- Provided guidance to Loan Officers on complex loan products or processes.
- Prepared loan packages for underwriting, including ordering title reports, credit reports, appraisals, verifications of employment and other documentation as required.
- Maintained regular contact with customers throughout the loan process providing updates on progress made or any needed information or documentation.
- Managed conditions sent from underwriting departments.
- Inspected loan documentation for mistakes and corrected discrepancies.
Senior Residential Loan Officer
Union Bank
San Bernardino, CA
03.2019 - 11.2020
- Developed and maintained relationships with potential customers to increase loan business.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Negotiated terms and conditions of loan contracts.
- Verified accuracy of loan documents prior to approval.
- Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
- Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
- Participated in community events to promote bank's consumer lending services.
Residential Loan Officer
JPMorgan Chase
Colton, CA
03.2013 - 03.2019
- Reviewed loan applications, analyzed credit reports and calculated financial ratios to determine borrower eligibility.
- Provided guidance on loan qualification criteria to potential borrowers.
- Organized paperwork for submission to underwriting department for review prior to finalizing loans.
- Responded promptly to customer inquiries regarding their loan status or any additional information needed by the lender.
- Submitted weekly updates to management detailing number of loans processed during that period.
- Guided clients through loan application initiation and filing.
- Negotiated loan terms and conditions with customers.
- Met with borrowers to discuss needs and promoted financial products and services.
Senior Relationship Banker
JP Morgan Chase
Colton, CA
02.2010 - 03.2013
- Provided advice on financial services, such as investments and insurance, to existing customers.
- Conducted financial reviews with clients to identify their current and future needs.
- Attended industry events to promote the bank's services and build relationships with potential partners and clients.
- Participated in weekly sales meetings to discuss progress towards goals, challenges faced.
- Maintained up-to-date knowledge of regulations related to banking operations.
- Advised customers on ways they could reduce costs associated with their banking activities.
- Identified financial needs of customers and presented appropriate product and service options.
Skills
- Liability Assessment
- Settlement Negotiation
- Claims Investigation
- Damage Evaluation
- Claims Processing
- Risk Assessment
- Inbound and Outbound Calling
- Data Entry
- Critical Thinking
- Interpersonal Communication
Certification
- CA Property and Casualty License
References
References available upon request.
Timeline
Bodily Injury Claims Adjuster
Progressive
02.2023 - Current
Loan Officer Assistant
Cross Country Mortgage
02.2022 - 06.2022
Senior Mortgage Loan Processor
Keller Mortgage
11.2020 - 02.2022
Senior Residential Loan Officer
Union Bank
03.2019 - 11.2020
Residential Loan Officer
JPMorgan Chase
03.2013 - 03.2019
Senior Relationship Banker
JP Morgan Chase
02.2010 - 03.2013