Jessica Wilkins
Indianapolis,IN
Summary
Demonstrated strong work ethic by consistently completing tasks efficiently and accurately.,Quickly acquired new skills to support team objectives.,Proactively sought opportunities to expand knowledge and contribute to team success.
Overview
11
11
years of professional experience
Work History
Security Guard
Best Crowd Management
Indianapolis, IN
05.2025 - 02.2026
- Monitored premises to ensure safety and security of guests and staff.
- Conducted regular patrols to identify potential hazards and prevent incidents.
- Collaborated with event coordinators to implement crowd control strategies effectively.
- Responded promptly to emergencies, coordinating with local authorities as needed.
Lube Technician
Jiffy Lube
Indianapolis, IN
03.2025 - 08.2025
- Check tire pressure
- Check all fluids
- Add all fluids
- Add air if needed
- Clean shop
Crew Member
McDonalds
Greencastle, IN
08.2023 - 11.2023
- In this role I provided quick and delicious food to the customers, I maintained friendly and accurate customer service to all guests. This role had me maintaining cash and card transactions and receipts with a smile using standard POS systems. I learned about sanitation, proper food prep and the use thereof with ecolab standards.
Personal Assistant
Helping Hands
Remote
01.2023 - 08.2023
- Helping Hands had me managing paperwork for several clients, setting appointments, and keeping accurate records of all conversations. I used Microsoft products(i.e.
- Word, excel,and powerpoint) to log and send out reminders to clients of upcoming events. This role had me utilizing multitasking heavily during business hours and
- I remained on call for weekends and overnights.
Crew Member
McDonalds
Winchester, IN
08.2022 - 01.2023
- I processed cash and digital transactions, maintained quality control of products, and exceeded the Sani Safe practices. I handled customer satisfaction and desealation. I prepared and organized the food prep area, and processed orders to customers specifics. I kept temp,sanitation,and red book logs. I delegated tasks to other employees and completes side objectives to keep the store clean,stocked and truck orders dated per FIFO.
Team Member
Burger King
Brazil, IN
05.2020 - 08.2020
- Implemented process improvements that streamlined workflow and enhanced productivity.
- Ensured compliance with safety standards while performing operational tasks consistently.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Order Picker
Acena Group
Greencastle, IN
09.2019 - 12.2019
- Conducted quality checks on incoming and outgoing orders to ensure accuracy.
- Collaborated with team members to streamline order picking processes and improve accuracy.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Kept work areas neat, clean and free from debris.
- Reviewed order slips, picked products and staged merchandize to be shipped.
Order Picker
Chewys Warehouse
Monrovia, IN
07.2019 - 09.2019
- Collaborated with team members to streamline order picking processes and improve workflow.
- Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
- Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Safely and securely loaded items to prevent damage during transport.
- Completed inventory accounts to keep records current and promote accurate ordering.
Assembly Line Worker
Heartland
Greencastle, IN
05.2018 - 08.2018
- Maintained a clean and organized work area, adhering to company policies for safety and cleanliness.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Assembly Line Worker
Chyoda
Greencastle, IN
11.2016 - 02.2017
- Assembled components accurately to meet production schedules and quality standards.
- Operated machinery and tools to enhance assembly efficiency and reduce downtime.
- Inspected finished products for defects, ensuring compliance with safety regulations and specifications.
- Collaborated with team members to streamline workflows and improve overall productivity.
Team Member
Caseys General Stores Inc
Greencastle, IN
06.2015 - 09.2016
- Delivered exceptional customer service and resolved inquiries effectively.
- Maintained store cleanliness and organization to enhance shopping experience.
- Operated cash register accurately, processing transactions efficiently.
- Assisted with inventory management, restocking shelves, and ensuring product availability.
- Collaborated with team members to meet daily operational goals and objectives.
- Trained new employees on store policies, procedures, and best practices.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
Crew Member
Taco Bell
Greencastle, IN
04.2015 - 08.2015
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and hygiene.
- Collaborated with team members to enhance workflow and improve service speed during peak hours.
- Trained new crew members on operational procedures and customer interaction best practices.
- Maintained cleanliness of dining area and kitchen, adhering to company sanitation guidelines.
- Adapted quickly to changing demands, effectively managing multiple tasks simultaneously during busy shifts.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
Education
G.E.D -
Greencastle High School
Greencastle, INSkills
- Mechanical knowledge
- Great at multitasking
- POS
- Oil change
- Brake caliper repair
- Hand tools
- Brake pad replacement
- Power tools
- Service technician experience
- Automotive repair
- Food service
- Automotive service
- Cash handling
- Customer service
- Proficient in Microsoft Office
- Tire service
- Cash register
- Can type 58 words per minute
- Excellent communication skills
- English
Additional Information
Authorized to work in the US for any employer
Timeline
Security Guard
Best Crowd Management
05.2025 - 02.2026
Lube Technician
Jiffy Lube
03.2025 - 08.2025
Crew Member
McDonalds
08.2023 - 11.2023
Personal Assistant
Helping Hands
01.2023 - 08.2023
Crew Member
McDonalds
08.2022 - 01.2023
Team Member
Burger King
05.2020 - 08.2020
Order Picker
Acena Group
09.2019 - 12.2019
Order Picker
Chewys Warehouse
07.2019 - 09.2019
Assembly Line Worker
Heartland
05.2018 - 08.2018
Assembly Line Worker
Chyoda
11.2016 - 02.2017
Team Member
Caseys General Stores Inc
06.2015 - 09.2016
Crew Member
Taco Bell
04.2015 - 08.2015
G.E.D -
Greencastle High School