Jesstina Lewis
Sacramento,CA
Summary
Jesstina Lewis is a strong leader and problem-solver candidate dedicated to providing excellent customer service. Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude. Willingness to learning, growing and succeeding in life.
Overview
6
6
years of professional experience
Work History
Digital Team Lead
Walmart
06.2023 - 10.2023
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Built strong relationships with customers through positive attitude and attentive response.
Online Personal Shopper
Walmart
05.2022 - 06.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed professional relationships with customers to establish repeat business and increase trust.
Dining Assistant
Blossom Vale Senior Living
09.2021 - 04.2022
- Monitored dining room inventory and replenished as necessary.
- Offered product samples, answered questions and helped the elderly people find items.
- Assisted with bussing tables and cleaning up spills.
- Arranged tables and chairs for special occasions and events.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
Customer Service Desk Associate
Walmart
04.2018 - 08.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and backed up other customer service managers.
Education
No Degree - Nursing
Sacramento City College
Sacramento, CA06.2025
High School Diploma -
Hiram W. Johnson High School
Sacramento, CA06.2018
Skills
- Performance Monitoring
- Schedule Management
- Teamwork and Collaboration
- Customer Service
- Positive Attitude
- Organization
- Patience / Work Under Pressure
- Active Listening / Listening Skills
- Problem Resolution
- Safety
Timeline
Digital Team Lead
Walmart
06.2023 - 10.2023
Online Personal Shopper
Walmart
05.2022 - 06.2023
Dining Assistant
Blossom Vale Senior Living
09.2021 - 04.2022
Customer Service Desk Associate
Walmart
04.2018 - 08.2021
No Degree - Nursing
Sacramento City College
High School Diploma -
Hiram W. Johnson High School
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