Jessup Earp
Fall River,MA
Summary
Results-driven professional with extensive experience in managing daily operations and leading technical teams. Expert in equipment installation and service support, committed to enhancing customer satisfaction through effective problem-solving and communication.
Overview
19
19
years of professional experience
Work History
GM/Senior Leak Detector Technician
Racepoint LLC dba Vacumetrics
Taunton, Massachusetts
09.2024 - Current
- Trained employees on duties, policies, and procedures to ensure consistent service delivery.
- Resolved customer complaints quickly, enhancing service quality and customer satisfaction.
- Built and maintained long-term customer relationships through proactive account management.
General Manager
Vacumetrics Corp.
Taunton, Massachusetts
06.2016 - 09.2024
- Oversaw daily business operations, ensuring effective staffing, scheduling, inventory control, customer service, and sales.
- Led team of technicians, offering guidance and support to enhance service call effectiveness.
- Coordinated equipment installation and technical support, ensuring smooth operational transitions.
- Performed on-site installation, routine maintenance and minor repairs to systems.
Field Service Engineer
Alcatel/Pfeiffer Vacuum
Hingham, Massachusetts
09.2007 - 06.2016
- Conducted routine maintenance on electrical and mechanical components.
- Trained customers on proper equipment operation.
- Developed technical solutions to resolve customer issues.
- Provided on-site services, installed new systems and escalated customer complaints.
- Managed maintenance data records and tracked maintenance and operating information for onsite reference.
Education
Associate of Applied Science - Computer Electronics
Skills
- Equipment installation and maintenance
- Machine calibration
- Inventory control and office administration
- Customer relationship management
- Employee training
- Problem solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
GM/Senior Leak Detector Technician - Racepoint LLC dba Vacumetrics
09.2024 - Current
General Manager - Vacumetrics Corp.
06.2016 - 09.2024
Field Service Engineer - Alcatel/Pfeiffer Vacuum
09.2007 - 06.2016
ITT Technical Institute - Norwood, MA July 2007 - Associate of Applied Science, Computer Electronics