Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Jessup Earp

Jessup Earp

Fall River,MA

Summary

Results-driven professional with extensive experience in managing daily operations and leading technical teams. Expert in equipment installation and service support, committed to enhancing customer satisfaction through effective problem-solving and communication.

Overview

19
19
years of professional experience

Work History

GM/Senior Leak Detector Technician

Racepoint LLC dba Vacumetrics
Taunton, Massachusetts
09.2024 - Current
  • Trained employees on duties, policies, and procedures to ensure consistent service delivery.
  • Resolved customer complaints quickly, enhancing service quality and customer satisfaction.
  • Built and maintained long-term customer relationships through proactive account management.

General Manager

Vacumetrics Corp.
Taunton, Massachusetts
06.2016 - 09.2024
  • Oversaw daily business operations, ensuring effective staffing, scheduling, inventory control, customer service, and sales.
  • Led team of technicians, offering guidance and support to enhance service call effectiveness.
  • Coordinated equipment installation and technical support, ensuring smooth operational transitions.
  • Performed on-site installation, routine maintenance and minor repairs to systems.

Field Service Engineer

Alcatel/Pfeiffer Vacuum
Hingham, Massachusetts
09.2007 - 06.2016
  • Conducted routine maintenance on electrical and mechanical components.
  • Trained customers on proper equipment operation.
  • Developed technical solutions to resolve customer issues.
  • Provided on-site services, installed new systems and escalated customer complaints.
  • Managed maintenance data records and tracked maintenance and operating information for onsite reference.

Education

Associate of Applied Science - Computer Electronics

ITT Technical Institute - Norwood, MA July 2007

Skills

  • Equipment installation and maintenance
  • Machine calibration
  • Inventory control and office administration
  • Customer relationship management
  • Employee training
  • Problem solving

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

GM/Senior Leak Detector Technician - Racepoint LLC dba Vacumetrics
09.2024 - Current
General Manager - Vacumetrics Corp.
06.2016 - 09.2024
Field Service Engineer - Alcatel/Pfeiffer Vacuum
09.2007 - 06.2016
ITT Technical Institute - Norwood, MA July 2007 - Associate of Applied Science, Computer Electronics
Jessup Earp