Jessy Douglass

• Managed a diverse client portfolio, ensuring timely follow-up and proactive communication for maximum account retention.
• Implemented an efficient CRM system which streamlined customer data management processes, enabling better tracking of leads and deals progression.
• Used in-store system to locate inventory and place special orders for customers.
• Moved bulk customer orders with safe operation of forklifts.
• Assisted customers with making optimal choices for construction, renovation and addition plans.
• Supported commercial customers in setting up accounts and finding consistent lumber supplies.

• Boosted sales by effectively showcasing appliance features and benefits to customers.
• Assisted in training new employees on company policies, procedures, and sales techniques for a seamless transition into the team culture.
• Listened to customer needs and desires to identify and recommend optimal products.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

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• Learned and adapted quickly to new technology and software applications.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Organized activities to teach preschool children foundational learning skills such as letters and numbers.
• Modeled positive behavior and communication skills for students.
• Instructed children in health and personal habits, such as eating, resting, and toileting.
• Guided students to develop social, emotional and physical skills.

• Cross-trained and provided backup support for organizational leadership.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Responded to customer calls and emails to answer questions about products and services.
• Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.