JESSY EUGENE

• Provided administrative support to SBA's Administrative Support Center through knowledge of and compliance with applicable policies, procedures and standard operating procedures.
• Proactively planned and scheduled tasks accordingly to meet deadlines, obtain direction on the prioritization of tasks
• Conducted guided and independent analysis of processes to ensure a high level of customer or client satisfaction and the speedy movement of actions and items through internal processes.
• Served as a time and attendance coordinator, assisting employees and supervisors with any issues concerning payroll
• Assisted in creating and maintaining SOPs to improve efficiency.
• Ensured employee leave balances were sufficient to cover leave being used.
• Maintained records related to the Worker's Compensation Program, FMLA, Extended Leave Requests, Military Orders, Court Leave
• Worked to resolve routine payroll and time and attendance issues.
• Served as a travel coordinator; Provided full range support of local and long-distance travel for SBA Travelers; Served as primary point of contact for all SBA travelers and provided support through the initiation of travel, the generation of supporting documents and submission of vouchers.
• Provided daily operational support for travel readiness for the organization to include ground transportation, official government travel and planning functions for transportation of personnel.
• Served as first line reviewer and approver of SBA ODA travel in the online travel system (CONCUR);
• Ensured the prompt resolution of any issues pertaining to travel; ensured timely travel and voucher approvals.
• Tracked travel expenditures, monitored availability of funds and analyzed data in support of management objectives;
• Ensured all travel was conducted in compliance with applicable Federal regulations and SBA policies or procedures.
• Served in the capacity of Cardholder of the Government-wide Purchase Card and was responsible for safeguarding the purchase card and account number and assured that the card was properly secured
• Captured data for reporting and analysis related to the organization’s operations and prepared reports and other presentations on program planning and evaluation.
• Responded to queries, direct technical information requests, and completed tasks involving established policies and procedures.
• Assisted with disseminating information and wide-ranging communications on assigned program areas.
• Managed administrative files and records and made recommendations pertaining to improvements to ensure compliance with records management policies and regulations.
• Developed and maintained filing system and advised office personnel on electronic filing processes.
• Collaborated with cross-functional teams to ensure smooth project execution and timely completion.
• Increased customer satisfaction with prompt and accurate responses to inquiries and concerns.

• Assisted disaster survivors in the process of completing home and business loan applications electronically
• Explained loan closing documents to borrowers and assisted in closing approved disaster loans.
• Utilized expert computer skills to input disaster survivor information to complete loan applications, utilized e-mail, word processing, spreadsheets, and the Internet to navigate within a database to input and retrieve information.
• Performed financial computations/analyses to determine applicants' ability to repay loans.
• Conducted interviews to obtain, clarify, and verify information concerning initial and continuing eligibility for government loans and benefits.

• Analyzed post-disaster data to identify areas of improvement in existing recovery plans and strategies.

• Collaborated with cross-functional teams to improve the organization''s overall resilience against disasters.
• Consistently recognized with outstanding feedback in annual performance appraisals.

• Implemented robust backup solutions, safeguarding essential data and applications from loss or corruption.

• Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Managed medical files in accordance with prescribed directives.
• Capably utilized multiple office automation software with varied functions to produce a wide range of documents.
• Oversaw the accurate and complete retrieval of records and medical data to meet internal and external auditors.

• Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.
• Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
• Effectively assisted supervising attorney in authorizing or reconsidering immigration benefit applications for victims of domestic violence;
• Performed complex legal work such as summarizing and reviewing work with case citations; composing, formatting and editing complex legal correspondence; utilizing software typically found in a legal environment.
• Conducted interviews to obtain, clarify, and verify information about initial and continuing eligibility for immigration benefits.
• Conducted research and analyzed official documents,
• Summarized and analyzed information for incorporation in final reports and petitions.