Jessy Gonzalez
Grand Prairie,TX
Summary
Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in front office, charting, customer service, insurance, and billing.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Baylor Scott & White Surgical Care
02.2015 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Verified patient insurance coverage and benefits for medical claims.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Identified and resolved discrepancies between patient information and claims data.
- Processed insurance payments and maintained accurate documentation of payments.
- Reviewed provider coding information to report services and verify correctness.
- Monitored and updated claims status in claims processing system.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Educated patients and families on healthcare options and financial support resources.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
Education
High School Diploma -
Community High School
Nevada, TXSkills
- Range of Motion Exercises
- Medication Side Effect Knowledge
- Complex Problem-Solving
- Patient Vital Taking
- Patient Data Management Systems
- Patient Information Collection
- Persuasive Negotiations
- Cancellation Notifications
- Customer Experience
- Specialist Procedures
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Care Technician
Baylor Scott & White Surgical Care
02.2015 - Current
High School Diploma -
Community High School
- First Aid/CPR Certified
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