Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jessy Gonzalez

Grand Prairie,TX

Summary

My professional success is driven by action and results. I possess over 10 years of experience in the healthcare industry. My focus is to provide the best patient care experience in my high volume ambulatory surgery center. Operationally, I have experience with daily reports, deposits, day to day business office coordination opening and closing transactions. I am proficient with software such as Scan Chart and Advantx. I serve as the backup for the Business Office Manager due to the attention to detail and high level of accuracy. I have participated in Joint Commission Audits and OSHA training.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Business Office Coordinator

Baylor Scott & White Surgicare
02.2015 - Current
  • Developed correspondence letters, memos, and emails.
  • Verified patient insurance coverage and benefits for medical claims.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
  • Identified and resolved discrepancies between patient information and claims data.
  • Processed insurance payments and maintained accurate documentation of payments.
  • Reviewed provider coding information to report services and verify correctness.
  • Monitored and updated claims status in claims processing system.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Identified and resolved patient billing and payment issues.

Office Coordinator

First Baptist Medical Center
02.2021 - 09.2021
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.

Customer Care Agent

Sanden International USA
07.2013 - 02.2015
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Logged call information and solutions provided into internal database.
  • Responded to customer needs through competent customer service and prompt problem-solving.

Education

High School Diploma -

Community High School

Skills

  • Correspondence Writing
  • Calendar Management
  • Healthcare Regulations
  • Patient Care and Monitoring
  • Billing Issue Resolution and Support
  • Claims Preparation
  • Administrative Support
  • Payment Processing
  • Records Maintenance
  • Travel and Event Coordination
  • Customer Service
  • Training and coaching
  • Report Generation
  • Workflow oversight
  • Document Management
  • Teamwork and Collaboration
  • Time Management
  • Multitasking
  • Adaptability and Flexibility

Certification

  • First Aid/CPR Certified

Languages

Spanish
Full Professional

Timeline

Office Coordinator

First Baptist Medical Center
02.2021 - 09.2021

Business Office Coordinator

Baylor Scott & White Surgicare
02.2015 - Current

Customer Care Agent

Sanden International USA
07.2013 - 02.2015

High School Diploma -

Community High School

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Jessy Gonzalez