Jessy Misnik
Colorado Springs,CO
Summary
Hardworking server with extensive knowledge and experience in the Food and Beverage industry. Offers proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
16
16
years of professional experience
Work History
Server and Bookkeeper
BJ's Restaurant & Brewhouse
Colorado Springs, CO
04.2024 - Current
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Elevated customer satisfaction through personalized service, exceeding expectations and delivering exceptional experiences.
- Streamlined financial operations by reconciling daily transactions, maintaining accurate cash register balances, and promptly depositing restaurant earnings at the bank.
Server
Over The Falls
Wake Forest, NC
03.2021 - 03.2024
- Delivered exceptional customer service and ensured optimal guest experiences in a high-volume restaurant by effectively managing tasks and anticipating individual needs
- Collaborated with team members to maintain the smooth operation of every shift and proficiently execute all tasks before, during, and after business hours.
- Facilitated training for new servers.
Server/Bartender
Varsity Club Tavern
Morgantown, WV
01.2013 - 12.2016
- Managed all personal sales transactions, ensuring accurate money transfers and efficient shift closings. Adhered to company cash handling protocols while accurately processing financial transactions.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided exceptional service to high volume of daily customers.
- Aided in the training of new servers.
Server
Hickory Tavern
Pinehurst, NC
02.2012 - 09.2013
- Ensured courteous, quick, and efficient service to all guests.
- Demonstrated enthusiasm and comprehensive understanding of restaurant's menu and products, effectively communicating menu options to guests while providing recommendations on dishes and beverages.
- Assisted with new server onboarding and training programs.
Host/Server
Hams (now O'Neill's Grill)
Harrisonburg, VA
06.2008 - 02.2012
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Trained new hires on proper service protocols, restaurant policies, and customer satisfaction guidelines.
Education
Bachelors of Science in Business Administration - Accounting
West Virginia University
12.2016
Skills
- Exceptional Customer Service
- Positive and Professional
- Strong Work Ethic
- Adaptable and Flexible
- Task Prioritization and Management
- Food and Beverage upselling
- Transactions and Cash Handling
- Staff Training and Onboarding
Accomplishments
TJT Service Award (2019): Awarded to only one Thomas, Judy & Tucker, P.A. (TJT) staff member per year. Award represents the team member who embodies the “TJT Way” and incorporates their standards of service in daily interactions with fellow employees and clients. Given to the employee who adheres to the TJT code of conduct and upholds their pledge to serve as an ambassador of TJT by demonstrating first-class service and strengthening relationships in the TJT network.
Timeline
Server and Bookkeeper
BJ's Restaurant & Brewhouse
04.2024 - Current
Server
Over The Falls
03.2021 - 03.2024
Server/Bartender
Varsity Club Tavern
01.2013 - 12.2016
Server
Hickory Tavern
02.2012 - 09.2013
Host/Server
Hams (now O'Neill's Grill)
06.2008 - 02.2012
Bachelors of Science in Business Administration - Accounting
West Virginia University