Jessy Morales
Palm Desert,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Springhill Suites By Marriott
08.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Front Desk Agent
Hacienda Del Sol
11.2023 - 06.2024
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Education
Associates (AA) - Psychology
College of The Desert
Palm DesertSkills
- Customer Service
- Problem-solving skills
- Cash Handling
- Time Management
- POS Systems
- FOSSE
- Fast learner
- Flexible
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Springhill Suites By Marriott
08.2024 - Current
Front Desk Agent
Hacienda Del Sol
11.2023 - 06.2024
Associates (AA) - Psychology
College of The Desert