Quickbooks, Remote softwares-VMware, Avaya
Jessy Perez
Medical Billing And Coding Specialist
Miami Gardens,FL
Summary
I am an enthusiastic solution-based professional that strives under pressure. A team player that can thrive as an individual and is looking to re-identify herself through her passion for helping others. Successful passionate multi-tasker with over 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Client Services Representative
Arise Platform
Remote
01.2020 - Current
- Remote
- Answer Client's calls on products for support, work through WOW call flow to troubleshoot any issues the client might be experiencing, walking them through support, while making sure the client is well suited with the products needed for their business to excel efficiently
- Receiving refunds that need to be made for the day, sorting, and balancing sheets, sending them to post for the day, receiving emails and direct messages from customer service representatives to reassure monies have been refunded, or fix any issues with payment methods that have been made for certain clients.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and implemented customer satisfaction surveys to measure customer service quality.
Office Manager/Accountant
Freezing Mechanical
02.2018 - 01.2020
- Clerical tasks, including processing and recording transactions, preparing reports and budgets, fielding communications with clients and vendors, fact checking, filing working as an accounting assistant, revising paperwork, banking and QuickBooks, warranties, registering units, overall revising paperwork.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
Front Desk Supervisor/Part Time Accountant
Residence Inn Oceanfront by Marriott
Pompano Beach, FL
06.2014 - 06.2018
- Assist and accommodate guests with their special needs, Trained in Fosse (Front desk Program) cash handling, check guests in and out
- Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in hotels
- Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
Phlebotomist/Packing and Shipping Clerk
Biotest Pharmaceuticals
Pembroke Pines,, FL
04.2012 - 06.2014
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Monitored patients for reactions and verified sample quality.
- Used personal protective equipment correctly to protect coworkers and patients.
- Reviewed patient records for accuracy and completeness.
- Conducted venipuncture and other CT procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Organized daily work based on collection priority.
Education
Some College-Still Attending - Medical Billing And Coding
Broward College
01.2020 - Current
Certified Yoga Instructor Yoga Renew Academy -
Lincoln Academy
08.2020 - 01.2021
Certification - Medical Billing And Coding Certification
US Career Institute
Remote 05.2001 -
Skills
undefined
Software
Certification
Medical Billing and Coding
Timeline
Medical Billing and Coding
08-2023
Thai Yoga Bodywork
07-2023
Yoga Instructor
01-2021
Certified Yoga Instructor Yoga Renew Academy -
Lincoln Academy
08.2020 - 01.2021
Some College-Still Attending - Medical Billing And Coding
Broward College
01.2020 - Current
Client Services Representative
Arise Platform
01.2020 - Current
Office Manager/Accountant
Freezing Mechanical
02.2018 - 01.2020
Front Desk Supervisor/Part Time Accountant
Residence Inn Oceanfront by Marriott
06.2014 - 06.2018
Phlebotomist/Packing and Shipping Clerk
Biotest Pharmaceuticals
04.2012 - 06.2014
Certification - Medical Billing And Coding Certification
US Career Institute
05.2001 -
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