Ruth Santiago
Westfield,MA
Summary
Seeking a position where I can apply my psychology background, bilingual communication skills, and advocacy experience to support individuals and families in accessing resources, achieving their goals, and fostering inclusion, while continuing to grow professionally.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Educational & Medical Advocate (Volunteer)
Independent / Community-Based
08.2019 - Current
- Advocate for families navigating special education systems, including IEP and 504 processes, ensuring compliance with IDEA and Section 504.
- Coordinate medical care and services by facilitating communication between families and healthcare providers.
- Support parents with understanding rights, preparing documentation, and attending meetings with schools and medical teams.
- Assist families in completing dispute resolution and formal complaint processes to ensure their concerns are addressed.
Board Secretary & Vice President (Volunteer)
Conexiones Latinx-MA
09.2021 - 01.2022
- Coordinated and documented board meetings, including preparing agendas and recording minutes.
- Managed organizational correspondence, scheduled meetings, tracked action items, and maintained accurate records.
- Assisted in organizational leadership and strategic planning for a nonprofit start-up.
- Oversaw administrative operations and ensured compliance with organizational policies.
- Provided direct support to families as an interpreter and advocate for educational and medical needs.
Education
Bachelor of Arts - Psychology
Inter American University of Puerto Rico
Skills
- Educational Systems Navigation
- Case Management
- Conflict Resolution
- Formal Complaints & Dispute Processes
- Cultural Competence
- Program Coordination
- Nonprofit Administration
- Event Planning
- Documentation & Record Keeping
- Strong Written & Verbal Communication
- Team Collaboration
- Problem Solving
- Microsoft Office
- Windows & macOS
- Microsoft Teams
- Zoom
- Google Meet
Certification
Adult Mental Health First Aid, 12/26
Timeline
Board Secretary & Vice President (Volunteer)
Conexiones Latinx-MA
09.2021 - 01.2022
Educational & Medical Advocate (Volunteer)
Independent / Community-Based
08.2019 - Current
Bachelor of Arts - Psychology
Inter American University of Puerto Rico