Jessy Scialla
Temecula,CA
Summary
Results-driven professional with significant expertise in customer success and sales management. Proven ability to foster cross-functional collaboration and implement process improvements. Demonstrated success in analyzing market trends to drive business growth and enhance customer satisfaction.
Overview
10
10
years of professional experience
Work History
District Sales Manager
US Foods
Corona, California
09.2023 - Current
- Achieved positive sales growth following consolidation by maintaining seamless business operations.
- Maintained 100% customer retention despite service disruptions from union negotiations.
- Managed training, coaching, and mentoring of sales representatives to improve performance.
- Developed strong client relationships to ensure satisfaction and enhance retention rates.
- Collaborated with cross-functional teams to effectively address customer needs.
- Analyzed market trends to identify new business growth opportunities.
- Facilitated training sessions on product knowledge and selling techniques for sales staff.
- Conducted regular client check-ins to evaluate product usage and gather feedback.
Restaurant Operations Consultant
US Foods
Corona, California
06.2022 - 09.2023
- Formulated customized consulting strategies based on client needs utilizing value-added services and partnerships.
- Led support for launch of new online ordering platform, achieving highest adaptation percentage in region.
- Conducted market research to identify trends and opportunities for clients.
- Collaborated with cross-functional teams to implement process improvements and effective solutions.
Food & Beverage Assistant Manager
Montage Hotels and Resorts
Laguna Beach, California
06.2018 - 11.2019
- Oversaw daily operations of five-star resort's main restaurant, coordinating department projects and events.
- Collaborated with cross-functional departments to enhance productivity and customer experience.
- Supervised a team of 30 service professionals, ensuring successful luxury meal services and events.
- Directed recruitment, interviewing, and onboarding to build a skilled workforce.
- Developed comprehensive training manual and spearheaded all staff training programs.
- Crafted weekly email newsletter to communicate updates and coaching points to staff.
- Championed innovation and adaptability during resort-wide remodel.
Owner/Entrepreneur
Montgomery Motorcycle
San Clemente, CA
08.2015 - 02.2018
- Transformed failing motorcycle repair shop into three-time winner of "Best Motorcycle Shop in Orange County" through customer service best practices.
- Oversaw business operations including location change, rebranding, marketing, accounting, and finance management.
- Implemented standard operating procedures to enhance operational efficiency and customer satisfaction.
Education
Associate of Science - Business Administration
Saddleback College
Mission Viejo, CA06-2021
Skills
- Client relationship management and needs assessment
- Customer retention
- Cross-functional collaboration
- Data analysis and process improvement
- Training and product training
- Customer retention strategies
- Problem solving
- Sales forecasting and market research
Timeline
District Sales Manager
US Foods
09.2023 - Current
Restaurant Operations Consultant
US Foods
06.2022 - 09.2023
Food & Beverage Assistant Manager
Montage Hotels and Resorts
06.2018 - 11.2019
Owner/Entrepreneur
Montgomery Motorcycle
08.2015 - 02.2018
Associate of Science - Business Administration
Saddleback College