Jessy Taylor
Lansing,MI
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manufacturing Engineer
Avancez
Lansing , MI
08.2024 - Current
- Established procedures for preventive maintenance activities on all machinery and equipment used in the production area.
- Developed and implemented process improvements to increase production efficiency.
- Contributed to product design and prototype development.
- Collaborated with other departments such as Quality Control, Procurement, Maintenance and Production Planning to ensure timely delivery of parts and products according to specifications.
- Oversaw transmission of engineering specifications, instructions and processes guidelines to enhance administrative efficiency and eliminate unnecessary physical records.
- Monitored safety protocols within the facility to ensure compliance with OSHA regulations.
- Addressed and resolved technical concerns to comply with internal standards and regulatory requirements.
Call Center Representative
Celink
Lansing , MI
05.2023 - 03.2024
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Maintained accurate records of customer interactions for future reference.
Manufacturer
Woodbridge Sequencing Center
Lansing , MI
08.2023 - 12.2023
- Executed manufacturing processes for assigned areas with strict adherence to cGMP regulations and guidelines.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Developed strategies for improving efficiency throughout the entire production cycle.
- Hand-assembled needed parts with bolts and screws.
- Identified opportunities for continuous improvement within the manufacturing process.
- Produced quality products by palletizing, packaging and assembling finished items.
- Set up and operated production machinery according to specific standards and protocols of company.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
Environmental Service Technician
Environmental restoration
Troy, USA
09.2021 - 02.2022
- Organized professional with vast experience providing clean environments
- Skilled in following sanitation protocols, cleaning methods, and safety practices
- Proficient in operating sanitation equipment and working in teams
- Hardworking individual experienced in developing and executing sanitation strategies to ensure safety and compliance with health regulations
- Skilled in operating specialized sanitation equipment
- Detail-oriented professional with proven knowledge of distribution processes, regulatory compliance, and mechanical design
- Aiming to leverage my abilities to successfully fill any role on your team
- Contaminated Site Cleanup
- Current Good Manufacturing Practices (CGMP)
- Environmental Monitoring
- Safe Work Practices
- Quality Control
- Chemical Storage
- OSHA Standards
- Organized storage closets containing janitorial supplies in an orderly fashion
- Dusted furniture, window sills and other surfaces on a daily basis to remove dust particles from the air
- Transported hazardous materials following all necessary safety precautions
- Provided assistance with waste disposal management activities such as sorting items into appropriate recycling bins or arranging for pickup by approved vendors
- Responded quickly to emergency situations such as floods or fires by taking appropriate action
- Assisted with special projects related to environmental services when requested by supervisor
- Ensured all safety guidelines were followed when operating machinery or working at heights
- Followed proper infection control protocols while performing cleaning duties in healthcare settings
- Ensured that proper safety procedures were followed while handling hazardous materials
- Operated industrial power washers for exterior surface cleaning on a regular basis
- Performed daily sanitation duties including sanitizing equipment, disposing of hazardous waste materials, and ensuring compliance with health regulations
- Used appropriate chemicals for effective cleaning purposes as per instructions from supervisor
- Ensured sanitation practices were in compliance with government regulations
- Demonstrated excellent organizational skills to prioritize tasks in order to complete the assigned duties on time
- Utilized hand tools and other specialized machinery to carry out maintenance work when required
- Adhered strictly to safety guidelines while performing all duties related to sanitation operations
- Responded promptly to emergency situations in order to mitigate risks posed by contamination or pollution
Shift Manager/Key Holder
Qdoba Mexican eats
Troy/Bloomfield, USA
12.2019 - 09.2021
- Effectively managed a team of 10+ employees in a fast-paced retail environment, ensuring excellent customer service and sales goals were achieved
- Performed opening and closing duties including counting cash drawers, setting alarms, preparing bank deposits
- Monitored inventory levels to ensure sufficient stock was available at all times
- Resolved customer complaints promptly and professionally while maintaining a positive attitude towards customers
- Trained and coached new staff on company policies, product knowledge, POS system use, and customer service skills
- Assisted in recruiting new staff members by conducting interviews and providing input on potential hires
- Developed and implemented efficient store operations procedures to streamline daily tasks
- Inspected store displays regularly to ensure they were aesthetically pleasing and properly stocked with merchandise
- Maintained detailed records of employee performance reviews and disciplinary actions taken
Cafe Worker
Speedway
Lansing, USA
03.2019 - 10.2019
- Provided exceptional customer service while taking orders, serving food and drinks, and handling cash transactions
- Maintained cleanliness of cafe area by wiping down tables, restocking supplies, sweeping floors, and emptying trash receptacles
- Demonstrated ability to work independently with minimal supervision as well as part of a team environment
- Demonstrated ability to handle customer inquiries and complaints in a professional manner
Environmental Service Technician
Clean harbor
Lansing, USA
07.2018 - 01.2019
- Transported hazardous materials following all necessary safety precautions
- Provided assistance with waste disposal management activities such as sorting items into appropriate recycling bins or arranging for pickup by approved vendors
- Ensured that proper safety procedures were followed while handling hazardous materials
- Conducted regular inspections to identify potential sanitation issues
Machine Operator
Fiamm technology
Cadillac, USA
06.2017 - 05.2018
- Operated production machinery in a safe and efficient manner, while adhering to all safety protocols
- Followed detailed instructions from work orders to complete assigned tasks correctly
- Cleaned equipment and work area before, during, and after shift to promote sanitation
Education
Asbestos Abatement
Detroit Training Center
Detroit, MI04-2022
High School Diploma -
Lake city high school
Lake city, Michigan06.2017
Culinary - Hospitality, retail and entrepreneurship
Career technical center
Cadillac, Michigan05.2017
Skills
- Environmental restoration
- Current Good Manufacturing Practices (CGMP)
- Environmental Monitoring
- Safe Work Practices
- Quality Control
- Chemical Storage
- OSHA Standards
- Staff supervision
- Operational reporting
- Assembly line optimization
- Quality control
- Complaint resolution
- Account updating
- Scheduling
- Hospitality and accommodation
- Customer consulting
- Tracking complaints
- Call center operations
- Task prioritization
- Store maintenance
- Order processing
- Customer satisfaction measurement
- High-energy attitude
- Customer relations
- Call management
- Problem-solving
- Documentation
- Call center procedures
- Staff training
- Empathy and patience
- Microsoft Office Suite
- Calendaring
- Team collaboration
- Stress management
- Information security
- Prep work
- Food preparation
- Guest relations
- Housekeeping
- Food safety
- Cleaning and sanitizing
- Supply restocking
Certification
- Asbestos
- E-rail Safety
- OSHA 10
- OSHA 40
- Lift Certified
References
References available upon request
Timeline
Manufacturing Engineer
Avancez
08.2024 - Current
Manufacturer
Woodbridge Sequencing Center
08.2023 - 12.2023
Call Center Representative
Celink
05.2023 - 03.2024
Environmental Service Technician
Environmental restoration
09.2021 - 02.2022
Shift Manager/Key Holder
Qdoba Mexican eats
12.2019 - 09.2021
Cafe Worker
Speedway
03.2019 - 10.2019
Environmental Service Technician
Clean harbor
07.2018 - 01.2019
Machine Operator
Fiamm technology
06.2017 - 05.2018
Asbestos Abatement
Detroit Training Center
High School Diploma -
Lake city high school
Culinary - Hospitality, retail and entrepreneurship
Career technical center