Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Customer Service Representative
Toyota Financial Services
08.2021 - 05.2023
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Legal Secretary
Bruce Styrum
12.2019 - 03.2020
Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
Organized files for court proceedings.
Filed documents with courts on behalf of attorney.
Received and placed telephone calls to clients and prospective clients.
Medical Representative
PCHC
01.2020 - 12.2022
Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
Conducted research to stay up-to-date with industry trends, prices and market competition.
Recognized trends within territory and industry to create proactive plans.
Customer Service Writer
Beans Marine
West Valley City, UT
08.2007 - 01.2027
Proven ability to learn quickly and adapt to new situations.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.
Proved successful working within tight deadlines and a fast-paced environment.
Strengthened communication skills through regular interactions with others.
Organized and detail-oriented with a strong work ethic.
Worked flexible hours across night, weekend and holiday shifts.
Identified issues, analyzed information and provided solutions to problems.
Cultivated interpersonal skills by building positive relationships with others.
LPN
LDS Hospital Intermountain Healthcare
03.2000 - 11.2007
Cared for wounds, provided treatments, and assisted with procedures.
Assisted with admissions, appointments, transfers, and discharges.
Documented accurate and complete patient information to address patient problems and expected outcomes.
Obtained patient vital signs and input/output measurements from inpatients.
Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
Performed routine evaluations of each patient's status, needs, and preferences.
Administered controlled narcotics, inserted IVs, and performed catheterizations.
Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Used aseptic techniques to provide sterilized wound care and dressing applications.
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Delivered updates in patient status to charge nurse, recording changes in medical records.
Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
Comforted and counseled patients and families throughout care process.
Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Administered medications and injections to patients.
Monitored patient health conditions to report changes to assigned physician.
Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
Reviewed patient history to verify conditions and current medications.
Evaluated patient histories, complaints, and current symptoms.
Responded to patient requests with appropriate clinical and personal assistance.
Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
Education
LPN - Nursing
Lifeline Healthcare
Ogden, UT
02.2001
Diploma - General Studies
North Sevier High School
Salina, UT
05.1998
Skills
Lead Generation
Records Preparation
Typing Proficiency
Medical Condition Coding Software
Document and Records Management
Prioritization
Retail Sales Customer Service
Microsoft Dynamics
Handheld Computer Device Software
Account Management
Spreadsheets
Time Management
Billing Adjustments and Refunds
Proofreading
Active Listening
Product Organization
Filing
Calendaring
Managing Multiple Tasks
Issue and Complaint Resolution
Technical Support
Office Equipment Proficiency
Freight Operations
Team Development
Customer Data Confidentiality
Credit Card Payment Processing
Process Transactions
Call Center Operations
Recordkeeping Strengths
Adobe Systems Adobe Flash
Shipping and Receiving Understanding
Microsoft Excel
Stocking and Replenishing
Medical Terminology Knowledge
Report Transcription
Microsoft Word
Customer Relations
Reading Comprehension
Money Handling Abilities
Speaking
Microsoft Windows
Order Processing
Customer Consulting
Computer Proficiency
Order Fulfillment
Staff Training
Sales Report Generation
Clerical Support
10-Key
Accomplishments
Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
