JESSY VALDESPINO BERTOLI
Miami,FL
Summary
Compassionate and detail-oriented Registered Nurse with one year of experience in rehabilitation and post-acute care. Adept at delivering high-quality patient-centered care, coordinating with interdisciplinary teams, and utilizing evidence-based practices to improve patient outcomes. Strong critical thinking, communication, and problem-solving skills with a commitment to patient advocacy and safety.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Nurse
Riviera Health Resort
02.2024 - Current
- Administered direct patient care to elderly residents, including medication administration, wound care, and monitoring vital signs to ensure optimal recovery in a rehabilitation setting
- Collaborated with interdisciplinary teams (physicians, physical therapists, and social workers) to develop and implement personalized care plans for patients with physical disabilities, cognitive impairments, and post-surgical recovery
- Assessed and documented patient conditions, noting changes in physical and mental health, using Electronic Health Records (EHR) for accurate tracking and reporting
- Provided rehabilitation support, including assisting with mobility, physical therapy exercises, and activities of daily living (ADLs) to enhance recovery and independence
- Educated patients and their families on managing chronic conditions, medication regimens, and post-rehabilitation care techniques to promote long-term health and recovery
- Ensured compliance with HIPAA regulations, maintaining patient confidentiality and security of sensitive health information
- Responded to patient emergencies, including providing first aid and coordinating with the medical team for urgent care interventions
- Supported discharge planning, ensuring proper follow-up care instructions and providing resources for at-home recovery
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Customer Service Representative
Leon Medical Centers
05.2018 - 02.2024
- Handled incoming calls from patients, and healthcare providers, addressing inquiries related to medical services and appointments
- Managed approximately 60 incoming calls per day from patients
- Provided accurate and compassionate information to patients regarding appointment scheduling, medical procedures, and facility services
- Verified patient information and updated records in the Electronic Health Record (EHR) system, ensuring accuracy and confidentiality in line with HIPAA guidelines
- Collaborated with medical staff (doctors, nurses, and office managers) to relay important patient information, such as urgent appointments or medical requests
- Demonstrated excellent phone etiquette and active listening skills, fostering positive relationships with patients and healthcare providers
- Maintained a high level of professionalism and empathy, especially while handling sensitive or emotionally charged calls, such as inquiries from patients with medical concerns
Education
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ10.2025
Associate of Science - Nursing
New Professions Technical Institute
Miami, FL08.2023
Skills
- Patient assessment
- Medication administration
- Vital signs monitoring
- Problem-solving abilities
- Adaptability and flexibility
- Emergency response
- Patient and family advocacy
- Infection control
- Electronic health record
- Effective communication
- Health education
- Collaboration with interdisciplinary team
Certification
- Registered Nurse (RN), Florida Board of Nursing
- Basic Life Support (BLS), American Heart Association
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Registered Nurse
Riviera Health Resort
02.2024 - Current
Customer Service Representative
Leon Medical Centers
05.2018 - 02.2024
Associate of Science - Nursing
New Professions Technical Institute
Bachelor of Science - Nursing
Grand Canyon University
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