Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessy Verjan

Bell Gardens,CA

Summary

Dedicated and hard working cast member who is constantly going above and beyond to grow skills to provide an exceptional guest experience for those visiting the Disneyland Resort and to enhance the work environment around me. Solidified skills on communicating and listening to guests and staff with an open mind, as well as guiding those around me who need any help or assistance. Embodies patience and courtesy in which enhances my ability to be able to teach an attraction to my peers and be a good leader and role model to all. I am known to be able to multitask while solving problems under pressure, while still being able to deliver exceptional service to our guests and my cast.

Overview

5
5
years of professional experience

Work History

East Courtesy Ambassador

Disneyland Resort
04.2025 - Current
  • Take laps around Tomorrowland and guest interact while making sure myself and the cast members out in the land are proactively displaying the S.E.R.V.I.C.E model
  • Approach guests and initiate conversation, whether it is to answer a question or ask them about their day
  • Go above and beyond to make some magic which consists of pin trading, passing out birthday buttons, and getting guests in through Lightning Lane after a memorable interaction
  • Make sure the land is looking clean and show ready
  • Partnering with other lines of businesses like foods, retail, and custodial to accommodate guests and help each other out
  • Assist any cast members who need an extra hand at their greeter positions and/or coach them if they are leaning, not in Disney show, idle chatting on stage, etc.


Space Mountain Working Lead

Disneyland Resort
12.2024 - Current
  • Responsible for both guest and cast experience at Space Mountain
  • Delegate many things at once such as cast members breaks, guest concerns, supervising the attraction to not breakdown for guest satisfaction, and prioritize/respond to any medical emergencies
  • Complete opening and closing procedures for the attraction
  • Work effectively in fast-paced environments and can handle working in stressful circumstances
  • Does independent work and choices, for example, when it comes to making calls for downtimes within the attraction.
  • Also works with the rest of the leadership team and communicates

Space Mountain Trainer

Disneyland Resort
09.2023 - Current
  • Train and teach cast members from different Tomorrowland attractions on how to operate Space Mountain
  • 5 day course of training which consist of teaching all positions, downtimes, proper procedures for different scenarios of the attraction
  • Even days where I am not training an actual set with trainees, I am still a role model to my co-workers on a day to day basis and step in to help and guide my cast when needed
  • Make our trainees feel comfortable and safe! Encourage them to try their best and make them feel welcomed
  • Create and develope different programs to refresh cast members knowledge on the attraction every few months

Attractions Cast Member

Disneyland Resort
10.2021 - Current
  • Create a positive and fun experience for guests while maintaining safety protocols and following rules
  • Constantly displaying courtesy, inclusion, safety, efficiency, and show on a daily basis while operating attractions
  • Assist guests loading/unloading vehicles safely, constantly spieling directions to guests, visually screening all safety and boarding requirements prior to entering attraction and answering questions guests have
  • Deliver exceptional guest world class S.E.R.V.I.C.E through engaging interactions and storytelling.


Season Of The Force Facilitator

Disneyland Resort
03.2024 - 03.2024
  • Developed 2 hour classes for several cast members at a time to increase participant knowledge and understanding of how to be immersive for Season of the Force
  • Facilitated group discussions and activities to ensure successful outcomes and make the cast feel inspired and excited to participate in storytelling
  • Create a safe environment for participants to express their opinions without fear of judgement or criticism
  • Organized materials and resources required for each session in advance and did a lot of teamwork with other faciliators

Appliance Sales Specialist

The Home Depot Inc
06.2020 - 10.2021
  • Greeted customers and assisted them with appliances as well as products beyond my department
  • Met metric goals weekly that consisted of sales, credit cards, measures, and the protection plan insurance for apliances
  • Constantly attained product knowledge around the store to help customers and co-workers in every department
  • Maintained a clean and safe appliance showroom and also did stock

Education

Bell Gardens High School
Bell Gardens, CA
06-2020

Skills

  • Public speaker
  • Multitasker
  • Problem solver
  • Team player
  • Retain information
  • Leader whom can delegate under pressure
  • Social
  • Initiates guest contact
  • Able to work in both a fast and slow paced environment
  • Make decisions on the spot

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

East Courtesy Ambassador

Disneyland Resort
04.2025 - Current

Space Mountain Working Lead

Disneyland Resort
12.2024 - Current

Season Of The Force Facilitator

Disneyland Resort
03.2024 - 03.2024

Space Mountain Trainer

Disneyland Resort
09.2023 - Current

Attractions Cast Member

Disneyland Resort
10.2021 - Current

Appliance Sales Specialist

The Home Depot Inc
06.2020 - 10.2021

Bell Gardens High School

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