JESSYCA BALLARD
Grifols Biomat USA
Mansfield Center,CT
6
years of professional experience
Experienced Phlebotomy Supervisor with over 10 years' experience in inpatient and outpatient clinical settings and plasma collection centers. Expertise in managing large teams, optimizing department operations, and enhancing patient care. Skilled in employee training, conflict resolution, and continuous process improvement to ensure regulatory compliance and high-quality service. Eager to leverage leadership capabilities and problem-solving skills to contribute to a dynamic healthcare environment.
Work History
Senior Operations Supervisor
9 Months- Oversaw daily operations ensuring compliance with regulatory standards and quality assurance protocols.
- Led cross-functional teams to enhance workflow efficiency and optimize resource utilization.
- Trained and mentored staff on best practices and operational procedures.
- Analyzed performance metrics to identify areas for process improvement and implement solutions.
- Coordinated inventory management processes to ensure product availability and minimize waste.
- Maximized resource utilization by reallocating personnel during peak periods or when demand fluctuated significantly from day-to-day operational needs.
- Managed daily operations, ensuring quality control measures were in place to maintain high standards of customer service and product delivery.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Provided backup to front desk to step in to assist with various tasks whenever an employee was absent or at lunch.
Phlebotomy Supervisor
2 Years 1 Month- Supervise a team of up to 75 phlebotomists providing phlebotomy coverage for Jewish Hospital and affiliate treatment centers.
- Coordinate daily operations of the lab to ensure timely specimen collection and processing.
- Manage laboratory staff scheduling, training, payroll, budget, and performance evaluations.
- Analyze data for trends to identify potential areas for improvement within the lab setting.
- Implement cost-saving initiatives to optimize resource utilization while maintaining quality standards.
- Participate in ongoing workgroups to enhance efficiency and effectiveness of phlebotomy and laboratory services.
- Develop educational and training materials related to phlebotomy services.
- Instruct and train new employees on proper safety protocols, techniques, and procedures for phlebotomy.
- Promote excellent customer service through effective communication with physicians, nurses, and other hospital personnel.
- Resolve patient complaints promptly in a courteous manner.
- Recognize and reward team members for their contributions to the team's success.
- Utilize just culture principles to resolve team member issues, counsel, and/or discipline team members as required.
Phlebotomy Supervisor
8 Months- Supervise a team of 25-30 phlebotomist working in various offices
- Coordinate phlebotomists' schedules and correct last minute coverage issues
- Process payroll, perform performance appraisals, monitor time off requests, and other operational duties
- Work with HR regarding employee relation issues and disciplinary actions
- Interview, hire, and train new phlebotomists to fill open positions
- Attend meetings with various departments as needed for ongoing projects
- Communicate effectively with patients, sales team, client office staff, and senior management
- Uphold Labcorp policies and Standards of Practice guides to ensure exceptional customer service
Clinical Lab Problem Resolution Specialist
2 Years 3 Months- Works as liaison between Labcorp and clients to resolve any issues or complaints
- Self manages daily tasks to ensure prompt completion
- Researches client issues in multiple databases in real time to achieve resolutions
- Keeps accurate and thorough notes regarding problems and resolutions
- Prints and distributes daily discrepancy work to other agents on shift
Education
High School Diploma
Timeline
Senior Operations Supervisor
Grifols Biomat USA
11.2025 - CurrentRead More
Phlebotomy Supervisor
UofL Health
09.2023 - 10.2025Read More
Phlebotomy Supervisor
Labcorp
01.2023 - 09.2023Read More
Clinical Lab Problem Resolution Specialist
Labcorp
10.2020 - 01.2023Read More
Jefferson County High School
High School Diploma
Read More